Senior Manager, SAI Analytic & Activation Customer Success

Job description

The Role We are seeking a highly commercial, client-facing analytics professional to join our Indonesia Customer Success team as a Strategic Analytics & Activation Customer Success Senior Manager. This role sits at the intersection of advanced analytics, business consulting, and executive client engagement. You will work closely with Indonesia's leading FMCG organizations, translating retail measurement and market intelligence data into compelling business recommendations for senior decision-makers. The ideal candidate is an experienced market research, retail measurement, or analytics professional who can confidently engage with C-suite stakeholders, conduct insightful analyses, and deliver impactful presentations that influence business strategy and growth. This is a high-visibility role with direct exposure to senior client executives, offering the opportunity to shape NIQ's growing presence in Indonesia's expanding retail measurement market. Key Responsibilities Client Leadership & Stakeholder Management Leading client engagement and delivery for the Route to Market solution that work directly with CPG manufacturer teams, advising on effective Route to Market strategies and tactics to drive improved business performance. This position is responsible for providing route to market analytic leadership and building strong relationships across NielsenIQ clients. This includes leveraging business experience, along with demonstrating expert-level knowledge of NielsenIQ RMS to make strategic recommendations that drive ROI. Deliver executive-level presentations that clearly communicate insights, recommendations, and business implications. Build trusted advisor relationships with clients and serve as a key partner in helping them achieve their commercial objectives. Manage day-to-day client interactions, ensuring a high level of responsiveness and service excellence. Analytics & Insight Generation Conduct distribution analyses and identify go to market strategy evaluations to develop insights that drive Annual Strategic Planning, Quarterly Account Planning, and Joint Business Planning with clients Analyze retail measurement, consumer, market, and commercial performance data to identify growth opportunities and actionable recommendations. Translate complex datasets into clear, compelling business stories tailored to client needs. Develop customized analytical solutions and presentations based on evolving client requirements. Leverage data visualization techniques to simplify insights and improve decision-making. Project Delivery & Consulting Client ownership of assigned accounts, strengthening relationships through a deep understanding of client’s issues and providing value-add expertise in route to market Lead end-to-end delivery of Strategic Analytics & Insights projects from briefing through analysis, recommendation development, and final client presentation. Support bespoke and custom research engagements requiring flexibility, critical thinking, and rapid problem solving. Ensure timely, accurate, and high-quality project execution while managing multiple client priorities simultaneously. Collaborate closely with internal analytics, customer success, and commercial teams to deliver value-driven outcomes. Internal Partnership & Team Contribution Partner closely with the commercial sales team to strengthen client engagement and drive account growth. Collaborate with junior team members by providing guidance, coaching, and best-practice sharing. Contribute to the development of scalable approaches, client engagement strategies, and team capabilities within the Indonesia market. Bachelor's degree in Business, Economics, Statistics, Marketing, Data Analytics, or a related field. Minimum 5-7 years of professional experience in: Market Research Retail Measurement Services (RMS) Strategic Insights Consumer Intelligence Quantitative Research Analytics Consulting Proven experience managing external clients and presenting directly to senior business stakeholders. Strong analytical capabilities with the ability to work confidently with large datasets and derive meaningful business insights. Experience developing client-ready presentations and delivering recommendations to executive audiences. Excellent problem-solving, communication, and storytelling skills. Strong proficiency in PowerPoint and Excel. Experience using data visualization and BI tools (e.g., Power BI, Tableau, Qlik, or similar). Native or fluent Bahasa Indonesia and strong English communication skills. Preferred Direct experience with Retail Measurement Services (RMS) in Indonesia. FMCG industry expertise or experience supporting FMCG clients. Experience mentoring junior team members. Exposure to commercial consulting or customer success environments. What Will Make You Successful Thrives in client-facing environments and enjoys building relationships with senior stakeholders. Can confidently navigate ambiguity and adapt to changing client requirements. Remains calm and professional under pressure and tight deadlines. Combines strong analytical rigor with excellent business storytelling. Demonstrates executive presence and credibility in front of C-level audiences. Listens actively to understand client challenges and develops practical solutions. Balances strategic thinking with hands-on execution. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. By combining advanced analytics with comprehensive consumer and retail measurement data, NIQ enables businesses to innovate and grow with confidence. NielsenIQ’s SA&I Strategic Analytics & Activation teams help companies make better everyday business decisions using data in a simple and practical way. The area supports brands and retailers to sell, choose the right products for each store, and ensure products are available at the right place and time. Its solutions cover key topics such as pricing and promotions, product distribution, and shelf organization, helping teams decide what to sell, where to sell, and at what price. With clear analyses, easy‑to‑use tools, and hands‑on support, SA&I Strategic Analytics & Activation transforms market data into concrete actions that improve performance, simplify execution, and drive sustainable growth across all channels.