Senior Manager, Sales Operations

Job description

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com http://www.perk.com to learn more. About the Role As we scale and mature our Revenue Operations team, we are now looking for a Senior Manager, Sales Operations, to lead our Sales Operations team. This is a critical leadership role responsible for driving operational excellence across the sales funnel – from lead to signature – ensuring our processes, playbooks, and data are optimised to maximise growth. What will you be doing? As Senior Manager, Sales Operations, you will: - Lead & Develop a High-Performing Team: Manage, coach, and grow a team of 4–6 Sales Operations professionals, fostering a culture of accountability, ownership, and continuous improvement. - Own the Sales Funnel: Oversee the operational effectiveness of the full sales funnel from lead to signature – across partnerships, SDR (prospecting and qualification), and AE (sales execution) teams - for New Business and Expansion sales motions. - Process Design & Optimisation: Build, implement, and continuously improve sales processes to support SMB, Mid-Market, and Enterprise sales motions with varying velocity and complexity. Build scalable processes for a global sales organisation of 200+ sellers. - Implement Sales Methodology: Partner with Sales Enablement to roll out and operationalise a standardised sales methodology, embedding it into processes, systems, playbooks, and cadences to drive consistent execution. - Drive Funnel Performance: Partner with Sales Leadership to improve rep efficiency, pipeline generation, conversion rates, deal velocity, and win rates. - Establish Sales Cadence: Design, implement and optimise sales operating rhythms for SDR and AE teams, including pipeline reviews, forecast calls, and business reviews. - Enable Consistent Execution: Develop and enforce sales playbooks, ensuring process adherence, data hygiene, and integrity across the funnel. - Cross-Functional Alignment: Act as the connective tissue between: - Sales & Marketing (partnering with Marketing Operations to ensure seamless lead flow and alignment on pipeline creation) - Sales & Post-Sales (partnering with Post-Sales Operations to ensure smooth handoffs and consistent customer experience) - Partner with Revenue Systems: Define business requirements and collaborate with our Revenue Systems team to ensure tools and technology are aligned with sales needs. - Stakeholder Management: Engage and influence senior stakeholders (VPs, FLMs) with data-driven insights and operational recommendations. - Hands-On Leadership: Operate as both a leader and an individual contributor – rolling up your sleeves to own and deliver key initiatives while setting the standard for excellence. What will you need to succeed? - Proven Experience in Revenue Operations or Sales Operations within a B2B SaaS scale-up, with deep expertise in scaling global sales organisations. - Strong Leadership Skills, managing and developing high-performing RevOps teams. - Process Builder: Track record of designing, implementing, and optimising sales processes (New Business and Expansion) from the ground up, with a strong focus on scalability. Deep understanding of end-to-end GTM processes and handoffs from Marketing to Sales and to Customer Success. - Sales Methodology: Experience implementing and embedding a sales methodology in partnership with Sales Enablement to drive consistency and effectiveness. - Funnel Expertise: Deep understanding of GTM funnel dynamics (lead to signature into post-sales) and proven ability to drive improvements in pipeline creation, conversion, deal velocity, win rates, revenue growth and retention. - Multi-Motion and Multi-Product Experience: Experience supporting both SMB/high-velocity and MM/ENT/complex sales motions across multi-product lines - Stakeholder Management: Comfortable partnering with senior sales leaders (VPs to frontline managers) to influence strategy and execution. - Data-Driven Mindset: Strong analytical skills, with the ability to translate data into actionable insights and recommendations. - Cross-Functional Collaboration: Experience working closely with Marketing Ops and Post-Sales Ops to ensure alignment and handoff excellence. - Tools & Systems Knowledge: Strong familiarity with Salesforce and related RevOps tech stack (Outreach, Gong, etc.); able to translate business needs into technical requirements for systems teams. - Hands-On Operator: Willingness to get into the details, own outcomes, and lead by example. "TravelPerk doesn’t require academic studies for this position. We select based on experience and potential, not credentials". What we offer - Receive competitive compensation and equity ownership in Perk - Rest and recharge with 25 days of annual leave plus bank holidays - Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex - Plan for your future with our qualifying earnings company pension plan with Aviva - Know that your loved ones are protected financially through your Life Insurance if the worst were to happen - Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence - Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus - Join our unforgettable Perk events, including our spectacular annual summer party - Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones - Focus on your family with 12-16 weeks’ paid parental leave - Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes - Broaden your horizons with up to 20 "Work from Anywhere" days per year - Stay savvy with access to a wide variety of discounts and rewards - Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years - Let us help you move to one of our hubs with relocation support AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com http://perk.com or @externalperk.com http://externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. #LI-Hybrid