Senior Manager, Security Operations

Job description

GO BEYOND THE IVY Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events. Chicago Cubs | Marquee 360 | Marquee Development | Marquee Ventures Each brand stands as unique as the teams that drive them. We welcome you to learn more about us. JOB TITLE: Senior Manager, Security Operations DEPARTMENT: Mesa Business Operations ORGANIZATION: Chicago Cubs REPORTS TO: Vice President, General Manager – Mesa Operations LOCATION: Mesa, AZ FLSA STATUS: Exempt COMPENSATION: $80,000 - $100,000 base salary USD and eligible for discretionary bonus plan BEING PART OF THE TEAM Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it? OUR STORY THE CHICAGO CUBS FRANCHISE , a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball. In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization: Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor. HOW YOU’LL CONTRIBUTE: The Senior Manager, Security Operations is responsible for the leadership, operational effectiveness, and overall security risk posture of Sloan Park and the Nike Performance Center in Mesa, Arizona. This role provides end-to-end ownership of physical security operations, security technology systems, contract security services, emergency preparedness, and incident management programs. The Senior Manager serves as the primary security leader for the Mesa campus and is accountable for security performance metrics, regulatory and policy compliance, continuous improvement initiatives, and the protection of employees, players, guests, visitors, and organizational assets. The Senior Manager serves as the primary security liaison between Sloan Park and the Chicago Cubs Central Security Operations team, ensuring alignment of security strategy, operational standards, risk mitigation efforts, incident management, and security technology initiatives across the organization. This role partners closely with Facilities, Event Operations, Legal, and local, state, and federal law enforcement agencies to deliver a coordinated, proactive, and enterprise-aligned security program. THE DAY-TO-DAY: Security Leadership & Risk Management Develop and execute the overall security strategy for Sloan Park and the Nike Performance Center, ensuring alignment with organizational objectives and enterprise risk management priorities. Own and continuously assess the security risk posture of the site, identifying vulnerabilities and implementing mitigation strategies. Establish annual security goals, operational standards, and performance expectations for all security functions. Lead the security partnership with Human Resources, Facilities, Event Operations, Legal, contract security and external public safety agencies. Serve as the primary liaison with local, state, and federal law enforcement and emergency management partners. Security Operations Management Manage the daily security operations program in partnership with contract security providers and the Chicago Cubs Security Operations team. Conduct and oversee security patrol programs to ensure properties remain safe, secure, and aligned with Chicago Cubs security standards. Ensure trespassers, unauthorized individuals, and other threats are managed consistent with company policy and applicable laws. Be prepared to lead and coordinate immediate responses to emergencies, critical incidents, and crisis situations. Program and manage all access control schedules and coordinate the printing, preparation, and distribution of employee credentials. Performance Management & KPI Accountability Establish, monitor, analyze, and report security Key Performance Indicators (KPIs), including incident rates, response times, compliance performance, operational effectiveness and corrective action completion rates. Own security metrics and maintain accountability for achieving performance targets and continuous improvement outcomes. Analyze trends and operational data to identify opportunities for proactive risk reduction and process improvement. Contract Security Provider Ownership Directly manage all contracted security service providers supporting Sloan Park operations. Establish and maintain service level agreements (SLAs), performance expectations, and measurable deliverables. Conduct regular business reviews, audits, and performance evaluations of contract security partners. Hold contract security providers accountable for execution of Standard Operating Procedures (SOPs), contractual obligations, staffing levels, and service quality . Identify and implement opportunities to optimize staffing, deployment models, service delivery, effectiveness, and cost efficiency. Own vendor performance outcomes rather than solely coordinating vendor activities. Security Technology & Systems Own the strategy, administration, maintenance, and continuous improvement of security technology platforms supporting the campus . Coordinate issue resolution and vendor support for systems including, Genetec Access Control and CCTV, Evolv Screening Systems, WebEOC and Titan HST Lead future technology enhancement projects, system integrations, and security infrastructure improvements. Event Security Management Oversee assigned components of event security operations for Spring Training, concerts, special events, and other facility activities. Lead security planning for ingress/egress, perimeter security, command operations, emergency response, and crowd management in collaboration with Event Operations. Partner with event leadership and external agencies to ensure effective execution of event security strategies. Emergency Preparedness & Incident Management Lead emergency preparedness planning, training, exercises, and after-action review programs . Support and oversee implementation of evacuation, severe weather, active threat, and other emergency preparedness programs. Maintain accountability for incident investigations, reporting standards, and trend analysis. Ensure security incidents are documented through comprehensive reports outlining facts, actions taken, findings, and corrective actions . Compliance & Continuous Improvement Ensure compliance with organizational policies, Major League Baseball SOPs, applicable regulations, and contractual requirements. Conduct security assessments, audits, and operational reviews to identify improvement opportunities. Develop and implement corrective action plans resulting from incidents, exercises, audits, or operational reviews. Drive a culture of accountability, service excellence, safety, and continuous improvement. WHAT YOU’LL BRING: Bachelor’s degree in criminal justice, Security Management, Emergency Management, Business Administration, or a related field preferred; equivalent education and relevant professional experience will be considered. Minimum of 8 years of progressive experience in corporate security, venue security, law enforcement, military, or related security leadership roles. Minimum of 3 years leading supervisors, managers, or large contract security teams. Demonstrated experience managing third-party security providers and service-level agreements. Experience developing security KPIs, metrics, operational reporting, and performance management programs. Strong knowledge of physical security systems, access control, CCTV, emergency response, and incident management. Proven experience conducting risk assessments and implementing mitigation strategies. Strong communication, leadership, and stakeholder management skills. Work Schedule Must be available to work nights, weekends, holidays, and all home Spring Training games and major events. Must be available to respond to emergencies and critical incidents outside of normal business hours. WHAT SETS YOU APART: CPP, PSP, PCI, or similar ASIS certification. Prior experience supporting professional sports, entertainment venues, large events, or public assembly facilities. Experience leading cross-functional crisis management and business continuity initiatives. TOTAL REWARDS: On-site parking Paid time off: Personal, Sick, Vacation Time, Office Holidays & Winter Break Casual work attire environment Cubs home game & spring training game ticket allotment Access to campus wide Wrigley Field events & pre-sales 401K Plan Employee Contribution & Employer Match Benefit Plans: Medical, Dental, Vision & Life Insurance Health & Wellness engagement & programming Variety of associate special events, volunteer opportunities and partnership discounts Monthly allotment for internal rewards & recognition platform Tuition Reimbursement * This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its related parties are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate’s skills and experience. The Chicago Cubs and its related parties embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique. Response Expectations: Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you. T h e Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.