Senior Manager, Service Operations

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on . Job Details: Job Summary: Provides remote support for a limited period during the transition to a new Field Services Manager for Cubic’s Boston operations. The position works closely with the incoming Manager and program leadership to share knowledge of MBTA operations, current customer matters, internal processes, and key relationships. The assignment is intended to support an orderly handoff, minimize operational risk, and maintain continuity of service and customer support. Essential Job Duties and Responsibilities: Works with the incoming Manager and program leadership to carry out the transition plan. Shares knowledge of Boston operations, MBTA requirements, current issues, maintenance practices, internal processes, and past decisions. Provides remote guidance to the incoming Manager as responsibilities are transferred. Provides background on key MBTA and internal contacts, customer expectations, and established communication practices. Documents procedures, open issues, escalation paths, customer commitments, and other information needed for the handoff. Reviews customer concerns, service risks, and priority work with the incoming Manager and recommends follow-up as needed. Participates remotely in customer, project, and internal transition meetings as requested. Coordinates with program leadership, engineering, field services, and other internal teams to support the transfer of responsibilities. Provides guidance and operational support to supervisors as needed during the transition. Provides historical information and supporting data needed to address customer requirements and ongoing work. Identifies unresolved issues, commitments, and knowledge gaps and brings them to the attention of the incoming Manager and program leadership. Maintains responsive communication with the MBTA customer and internal stakeholders while helping transition key relationships to the incoming Manager. Uses ServiceNow and other applicable maintenance and service-management tools to review and document issues. Provides a final summary of transferred responsibilities, outstanding items, and recommended next steps before the assignment ends. Minimum Job Requirements: Two-year technical degree, or an equivalent combination of education and experience, in business management, operations, engineering, or a related field. At least ten years of progressively responsible experience in field services, operations, or program leadership. In-depth knowledge of Cubic’s Boston operations, MBTA requirements, operational processes, and key customer and internal relationships. Experience managing complex field service or maintenance operations for a government or public transit customer. Experience documenting processes, sharing institutional knowledge, and supporting a leadership transition. Strong judgment, problem-solving, customer service, and relationship-management skills. Ability to manage several transition activities, meet deadlines, and work independently in a remote environment. Clear written and verbal communication skills, including the ability to explain operational history, risks, and recommended actions. Proficiency with ServiceNow and other applicable maintenance and service-management tools. Ability to work remotely and participate in meetings during applicable business hours. ‎ Worker Type: Employee ‎ We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.