Senior Manager, Site Reliability Engineering

Job description

Manager, Site Reliability Engineering – Shared Services We are seeking an experienced technical and people leader to join our Risk Intelligence Site Reliability Engineering team as Manager – Site Reliability Engineering (SRE). This role is responsible for the reliability and performance of shared services platforms underpinning critical authentication, API, data intelligence, and data warehouse capabilities. You will lead a high-performing SRE team, ensuring these platforms meet high availability, scalability, security, and compliance standards in line with our global Risk Intelligence offerings. The role combines hands-on technical leadership with end-to-end ownership of reliability, incident management, and operational excellence. Working closely with product engineering, data, and risk team members, you will drive a product-led SRE approach embedding resilience, observability, and automation into the platform lifecycle while supporting a unified, scalable operating model across all Risk Intelligence products. Key Responsibilities Technical Leadership & Platform Reliability Own 24×7 reliability and operational excellence for Shared Services platforms (Risk Intelligence Hub, Risk Intelligence Hyper Gateway, Risk Intelligence Lakehouse), ensuring high availability, performance, and security. Define, implement, and continuously improve SLIs, SLOs, and error budgets aligned to business criticality and customer impact. • Lead major incident response as Incident Commander; drive blameless post-incident reviews and ensure learnings translate into systemic improvements. Champion an automation-first approach across incident response, deployment, monitoring, compliance, and operational workflows. Partner with platform and product engineering teams to embed non-functional requirements (reliability, scalability, security, observability) early in the SDLC. Co-own the cloud reliability roadmap, driving standardisation of observability, alerting, ITSM, and incident communication tooling. Ensure disaster recovery (DR), business continuity (BCP), and resilience patterns are consistently implemented, tested, and audit-ready. People Leadership & Site Ownership Lead, mentor, and develop a team of SRE engineers, fostering a culture of accountability, learning, and engineering excellence. Own performance management, career development, succession planning, and capability building for the team. Partner with HR and Talent teams to support workforce planning, strategic hiring, and onboarding in Bangalore. Promote diversity, equity, inclusion, and well-being while ensuring adherence to health and safety standards. Represent the Bangalore site in global SRE and Shared Services forums. Lead and govern vendor and partner engagements. Support site-level operational readiness, including BCP/DR exercises and critical event preparedness. Required Skills & Experience 10+ years of experience in production operations, SRE, or DevOps roles, including 3+ years in a people management role. Proven experience operating cloud-native services on AWS at scale. Hands-on experience with containerization and orchestration technologies (Kubernetes, Docker). Expertise in CI/CD pipelines and Infrastructure as Code (Terraform, GitHub Actions, Jenkins, or similar). Experience with observability and incident management platforms (Datadog, BigPanda, OpenTelemetry, etc.). Strong analytical and problem-solving approach. Excellent communication and stakeholder management skills. Nice to have: experience supporting Snowflake platforms, including reliability, performance tuning, and cost efficiency. Desirable Experience Experience in financial services or investment banking. Familiarity with ITIL, ISO 27001, or related frameworks. Exposure to structured major incident management frameworks. Experience with cost optimization and cloud financial management. Personal Attributes Passionate about engineering excellence, automation, and reliability at scale. Strong people leader with a track record of building and retaining high-performing teams. Strategic problem solver with a bias for action, ownership, and accountability. Calm and decisive under pressure, especially during high-severity incidents. Strong collaborator across global teams. Effective communicator. Committed to continuous learning and improvement. Benefits LSEG offers a competitive compensation package, including equity, annual bonus, and a comprehensive benefits package including medical, dental and vision coverage. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and build an exciting career. LSEG values respect, integrity, excellence, and innovation and encourages our employees to embody those values every day! About the London Stock Exchange Group LSEG’s vision is to be the most trusted authority in global financial markets. This is achieved through leading the world in providing access to capital, helping customers optimise capital resources and promoting trusted and open environments and services for investment. LSEG is a diversified international exchange Group that sits at the heart of the world's financial community. The Group operates through four key business divisions: Capital Markets (broad range of international equity, bond and derivatives markets); Post Trade (post trade and risk management services); Global Technology Services (trading platforms and capital markets software); and Information Services (real-time and reference data products).As a global business, LSEG relies on diversity of culture and thought to deliver on our goals. Therefore, we seek hardworking, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.