Senior Manager, Software Engineering

Job description

**About Us** Prokeep is a cutting-edge distributor revenue and relationship engine on a mission to empower distributors to win. Trusted by over 1,000 distributors and 40,000 users, Prokeep makes it easy for over 3 million contractors, technicians, plumbers, electricians, mechanics, and other skilled professionals to order parts, troubleshoot issues, and generally, get what they need and get on with their day. We serve the $100+ billion distributor market, enabling them to build stronger relationships, drive demand, and positively impact the communities they serve. By enhancing customer experiences and streamlining communication, we’re not just solving problems—we’re transforming industries and building stronger connections across the supply chain. Having recently secured a $25M Series A investment, we’re poised for rapid growth and innovation. If you're passionate about tackling complex challenges in a collaborative, fast-paced environment while contributing to an often-overlooked yet vital sector of the economy, we’d love to have you on board. Let’s shape the future together—one connection at a time! **Our Values** *Build Together*. – Collaboration, camaraderie, and customer-focus are core to how we collectively work and win. *Own It.* – Persistence and personal growth drive the results - and the rewards! - that we can all enjoy. *Be Humble. Be Human.* – Respect and authenticity allow us to build meaningful and lasting relationships. *Have Fun!* – Positivity, perseverance, and a bit of laughter all allow us to make an impact while enjoying the rollercoaster! **The Role** Prokeep is looking for an Senior Manager, Software Engineering to join our growing team! As a senior member of the team you'll help guide the team technically, helping us make the best decisions for the incredible products we are creating every day. We're a small team that cares about collaboration, encourages curiosity, celebrates technical excellence and is driven by careful attention to detail and planning for the future. We believe diversity of perspective and experience are key to building great technology and a thriving team. **Responsibilities** - Lead and mentor a team of engineers, responsible for their output, technical decisions, career development, and priorities. - Be a thoughtful technical voice and support your team in making diligent architectural decisions. - Work closely with other engineering leaders, product management, design, and customer success to deliver against the roadmap. - Exhibit real-time product judgement for in-flight work — clarifying requirements, removing ambiguity, and making scoping decisions to keep the team moving. Own team execution end-to-end — from planning and prioritization through delivery, ensuring commitments are met and blockers are resolved quickly. - Own support escalations and work closely with customer success to triage, prioritize, and resolve production issues efficiently. - Responsible for the on-time, high quality features developed by the team, using scope and creative problem-solving to find the best paths to delivery. - Own testing results and quality gates, partnering with DevOps to maintain and improve build pipelines and CI/CD processes. Drive a culture of code quality, testing, and engineering best practices across the team. - Continuously measure and improve against the team's KPIs, ensuring the team doesn't simply deliver, but grows. - Own the team's delivery health — tracking cycle time, WIP, and velocity to identify bottlenecks and drive continuous improvement. - Participate in hiring, onboarding, and building out the engineering team as Prokeep scales. - Conduct regular 1:1s, performance reviews, and career development conversations with direct reports. **Qualifications** - 3-5+ years of experience leading engineering teams within SaaS software companies, including direct management of engineers at varying levels of seniority. - Demonstrated track record of developing talent and retaining high performers. - Working knowledge of at least one area of our stack: Elixir, React, React Native, or AWS. - Hands-on experience leading Agile or Kanban/Lean sprint teams, with measurable improvements in velocity, quality, or delivery timelines. - Experience scoping, planning, and shipping software at a consistent cadence, including building and refining the processes that support it. - Ability to set clear goals and expectations for teams and individuals, track progress, and course-correct when needed. - Experience managing projects end-to-end in ambiguous or fast-moving environments where priorities shift. - Strong communicator with experience translating technical context for non-technical stakeholders and advocating for engineering needs cross-functionally. - Familiarity with instrumentation, observability, and tooling practices that support engineering team performance and continuous improvement. - Comfort operating in a startup or high-growth environment where structure is still being built. **Why Prokeep?** At Prokeep, we offer a dynamic, passionate, and collaborative work environment where innovation thrives. Here’s what you can expect: - **Competitive Compensation:** ($145k - $160k)Reflecting your expertise and impact. - **Equity Package:** Your success is our success—share in the growth you’ll help create. - Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP). - **Flexible PTO:** Recharge and refocus with the flexibility to manage your time with no preset limits - **Remote & Hybrid Work:** Work from home from any US location outside of CA, or hybrid from one of our offices in New Orleans or Portland - **Continuous Growth:** Yearly education stipend to support your professional development.