Senior Manager, Software Engineering, Order Management

Job description

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding. We are seeking a strategic and experienced Senior Manager, Software Engineering, with 8+ years of software engineering experience and 3+ years in management to lead our software engineering team responsible for our core Order Management System (OMS) platform. In this role, you will balance operational excellence with strategic vision—ensuring our existing order processing engine remains rock-solid while leading a multi-year architectural modernization toward a cloud-native, event-driven ecosystem. You will partner closely with Product, Retail, Supply Chain, and Fulfillment leadership to drive high-throughput transaction execution and seamless omni-channel experiences. This individual will be responsible for setting technical direction, driving engineering excellence, managing a team of engineers, and ensuring the successful delivery of impactful software solutions that align with our business strategy. This position is fully remote This role is an People Leader position A day in the life as a Senior Manager, Software Engineering... Lead and manage multiple software engineering teams, fostering a culture of innovation, collaboration, and high performance. Define and drive the technical strategy and roadmap for your engineering groups leveraging your comprehensive understanding of systems, tools, and applications in your area, collaborating with product leadership and stakeholders to align priorities and ensure delivery of solutions that meet organizational and product goals. Facilitate the collaborative planning, execution, and timely delivery of complex software solutions and features, fostering adaptability to changing priorities and ensuring the consistent delivery of high-quality software that meets evolving needs. Collaborate with the product manager and stakeholders to define and prioritize the product backlog, iteratively shaping requirements and timelines within agile planning processes. Champion engineering and agile best practices, operational excellence, and continuous improvement initiatives across your teams. Lead and mentor a team of software engineers, fostering their professional growth through regular coaching, feedback, and the provision of opportunities for skill development and career advancement. Manage resources and hiring for your engineering organization while ensuring fiscal responsibility. Drive technical decision-making processes, ensuring robust and scalable architectural choices. Establish and monitor key performance indicators (KPIs) for engineering quality, productivity, and delivery. Communicate effectively with senior leadership regarding strategy, progress, and challenges. What you'll bring to the table... Strong leadership and organizational management skills, with experience managing managers or multiple complex teams. Deep OMS Domain Experience: 5+ years of hands-on experience building, scaling, and maintaining enterprise-grade Order Management Systems (e.g., IBM Sterling OMS, Blue Yonder, Manhattan Active Omni, or custom microservices OMS). Omni-Channel Experience: Proven track record supporting complex fulfillment workflows, including Buy Online Pick Up In Store (BOPIS), Ship-from-Store (SFS), curbside pickup, and reverse logistics Modern Architectural Patterns: Experience with cloud-native applications (AWS/GCP/Azure), event-driven architecture utilizing message brokers (Kafka, RabbitMQ, or EventBridge), REST/GraphQL APIs, and microservices patterns. Deep understanding of software development processes, agile methodologies, and modern engineering practices at scale. Excellent strategic thinking, project management, and execution skills. Exceptional communication, interpersonal, and stakeholder management abilities. Strong technical acumen with the ability to guide architectural decisions and resolve complex technical challenges. Experience with resource planning, budget management, and strategic hiring. Ability to drive change and foster a culture of continuous improvement and innovation. Understanding of cloud technologies, scalable architectures, and DevOps principles. Strong business awareness and ability to translate business needs into technical strategies. Strong understanding of financial implications in decision-making, ensuring responsible use of company resources. We'd love to hear from you if you have... 8+ years of experience in software engineering, with at least 3+ years in a management role overseeing multiple teams or a significant engineering function. Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience). Proven track record of successfully leading and delivering large-scale, complex software projects in an agile environment. Experience managing and developing software engineers. Demonstrated ability to think strategically and execute methodically. Direct experience leading a legacy-to-cloud OMS modernization or SaaS migration without business disruption. Deep understanding of payments integration, tax processing, and financial ledger reconciliation within the order lifecycle. Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.