Senior Manager, Solutions (Field Engineering)

Job description

ABOUT HYPEREXPONENTIAL (HX) At hyperexponential, we’re building the AI-powered platform that enables the world’s most critical decisions in a $7 trillion industry - which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We’re changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we’re scaling globally - already trusted by nearly 50 of the world’s largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world’s first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn’t tied to title or tenure; it’s defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you’ll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. ABOUT THE TEAM Solutions (Field Engineering) sits at the technical heart of hx’s go-to-market engine, owning the ‘Technical Win’ in every opportunity. The team operates at the intersection of product, sales, and customer success, working directly with underwriters, actuaries, IT leaders, and security teams at some of the world’s most sophisticated insurers. This is where deep technical capability, domain expertise, and commercial insight come together to solve complex problems and design solutions customers trust to run their most critical pricing and underwriting decisions. The team thrives at the edge of what’s possible — tackling the hardest integration and implementation challenges where creativity, rigour, and technical depth are essential. Every engagement is high-stakes, highly visible, and directly influences both revenue outcomes and product direction. This is a high-ownership, collaborative environment where consistency of execution matters as much as innovation. Field Engineering doesn’t just support deals — it accelerates them, de-risks them, and shapes how hx shows up in the market. This is a people-first leadership role focused on team performance, coaching, and operational excellence. You will be accountable for how effectively the Solutions Engineering team supports revenue, while partnering closely with Sales, Product, and Customer Success to ensure strong, consistent technical execution. Check out our Field Engineering Candidate Hub https://www.hyperexponential.com/careers/hubs/field-engineering for a behind the scenes look at the team you would be joining! WHAT YOU’LL BE DOING - Drive optimal win rates across qualified opportunities by coaching Solutions Team (Solutions Engineers and Architects) through discovery, demos, architectural workshops, and proof-of-value engagements with clear, technically and commercially aligned execution - Drive optimal Technical Win conversion from proof-of-value to closed deals by analysing outcomes, capturing learnings, and refining how the team builds customer confidence - Reduce sales cycle length and improve forecast accuracy by identifying technical risks early and partnering with Sales to proactively unblock deals - Build and develop a high-performing, engaged team through clear standards, structured feedback, and defined career progression pathways - Establish consistent execution frameworks across discovery, solution design, and POV delivery, using metrics and AI-enabled workflows to scale quality - Partner cross-functionally with Sales, Product, and Customer Success to align technical execution with revenue goals and influence product direction WHAT YOU'LL NEED TO HAVE DONE - Led or significantly contributed to Solutions Engineering or Solutions Architecture teams in a B2B SaaS or similarly complex environment - Demonstrated measurable impact on presales metrics such as win rates, POV conversion, sales cycle length, or forecast accuracy - Built or improved presales processes (discovery frameworks, demo structures, POV execution) that brought consistency and quality to how technical teams engage with customers. - Coached and developed individual contributors, improving technical storytelling, solution design, and stakeholder management, alongside experience (or clear readiness) in hiring, onboarding, and managing performance. Used data and metrics to drive team performance and accountability. - Partnered effectively with Sales, Product, and Customer Success to align technical strategy with commercial outcomes - Maintained technical credibility with customers, senior stakeholders and internal teams by staying current with product capabilities, guiding solution design, and supporting the team through complex technical conversations. - AI-native in practice - Uses AI tools as a natural part of technical and delivery work — documentation, troubleshooting, scaling the team practice - not exploring what's possible but already doing it. YOU'RE UNLIKELY TO THRIVE HERE IF - You prefer to stay hands-on as an individual contributor rather than building leverage through coaching and team development. - You're uncomfortable holding people accountable to clear standards or providing direct feedback when performance falls short. - You default to process over judgment, or struggle to operate effectively in a fast-changing, high-stakes environment where the playbook is still being written. If reading our Culture Document https://hx.wiki/ leaves you feeling neutral rather than energized, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. COMPENSATION Base Salary: $164,000 - $227,000 On Target Earnings: $200,000 - $283,000 Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this. BENEFITS - $6,000 training and conference budget for individual and group development. - Full medical, dental, and vision package to fit your needs. - Mental health support via Spring Health and Rula. - Access to One Medical. - Flexible vacation policy - take time when you need it. - Pet discount plans, retirement plan (401K), and discount programs available to employees.. ADDITIONAL PERKS - Top-spec equipment (laptop, screens, adjustable desks, etc.). - Regular remote and in-person hackathons, lunch and learns, socials, and game nights. - Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry https://theministry.com/ - Exceptional opportunities for personal development and growth as we build something remarkable together. INTERVIEW PROCESS 1. Virtual meet with Talent Partner to kick things off 2. Hiring Manager Interview with Urszula Etheridge, Director of Solutions Engineering 3. Skills Assessments 4. Meet with one of Sales Leaders & Have Lunch with Urszula 5. Values Interview 6. We offer! OUR COMMITMENT TO DIVERSITY hxers are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do; it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energized by complexity and motivated to grow, we encourage you to apply and join our global team. NEXT STEPS If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. {{Base: $164,000 - $227,000 with a Commission variable of 25% bonus. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this.}} Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.