Senior Manager, Supply Chain & Customer Operations

Job description

What You Will Do Supply Chain & NPI Planning Lead end-to-end supply chain planning across demand, supply, inventory, and fulfillment functions supporting hyperscale customer programs. Own forecasting processes including demand planning, customer commits, scenario modeling, and executive forecast alignment. Drive inventory optimization, supply continuity, allocation management, and operational readiness in constrained environments. Lead New Product Introduction (NPI) planning including material readiness, build planning, ramp execution, and transition to mass production. Partner cross- functionally with Engineering, Sourcing, Manufacturing, Program Management, and Finance teams to support rapid customer deployments and scaling initiatives. Develop scalable planning processes, KPI reporting, and continuous improvement initiatives leveraging analytics and automation. Customer Operations Serve as the primary operational interface for hyperscale customers, ensuring alignment between customer demand and operational execution. Lead customer forecast reviews, backlog management, supply allocation, and escalation resolution. Coordinate operational execution for customer launches, datacenter deployments, and engineering changes. Provide executive visibility into supply risks, inventory health, fulfillment performance, and customer readiness metrics. Drive customer business reviews and cross-functional governance across internal and external partners. Leadership Lead and develop a high-performing supply chain and customer operations team. Drive cross-functional alignment across Supply Chain, Sales, Engineering, Manufacturing, and Finance organizations. Communicate operational performance, risks, and recommendations through data-driven reporting and executive dashboards. Champion operational excellence, process standardization, and continuous improvement initiatives. What You Bring Bachelor’s degree in Supply Chain , Business, Engineering, Analytics, or related field . 8+ years of experience in supply chain planning, customer operations, or operations management within technology or hyperscale industries. Experience supporting NPI programs, high-volume operations, and hyperscale customers. Strong analytical, forecasting, inventory management, and operational planning capabilities. Proven ability to manage complexity and collaborate across global cross-functional teams. Preferred Direct Supply Chain and/or Customer Operations experience in Hyperscale industry. Knowledge of ERP/MRP systems such as SAP. APICS/CPIM/CSCP certification preferred. Advanced proficiency in Excel, Tableau, Power BI, or SQL. About ZT Systems At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that’s challenging, rewarding, and career-defining. A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow. Join ZT Systems and help us build technology infrastructure that connects the world. What We Offer At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future. Compensation & Financial Security -Competitive base salary -Performance-based annual bonus eligibility -401(k) retirement savings plan -Tuition reimbursement for eligible education programs Health & Wellness -Comprehensive medical, dental, and vision coverage with access to leading providers -Mental health resources and employee wellness support programs- -Company-paid life and disability insurance Time Away & Work-Life Balance -Paid time off (PTO) and company-paid holidays -Parental leave and family care support programs Growth & Purpose -Structured training programs and on-the-job learning opportunities -Matching gifts and volunteer programs to support causes you care about These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here. ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.