Senior Manager, Technical Delivery Management

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Job Summary The Senior Manager, Technical Delivery Management orchestrates enterprise-level delivery across our ecommerce omnichannel platform. This role owns the org-wide delivery operating model — standards, governance, tooling, budgets, staffing, and KPIs — and shapes platform architecture and technical delivery vision in partnership with engineering and product leadership. The ideal candidate is a strategic thinker with a bias for action, a track record of building high-performing delivery organizations, and the credibility to drive an enterprise-wide culture of operational excellence. Projects You Will Work On This role leads delivery of high-impact initiatives shaping the future of our ecommerce omnichannel platform — both net-new innovation and critical platform enhancements — keeping the business competitive, responsive, and customer-focused. Duties and Responsibilities Delivery Leadership Lead org-wide delivery across ecommerce platforms, ensuring business outcomes, scalability, and performance across multiple concurrent programs. Establish org-wide delivery metrics and reporting standards, driving measurable, data-led improvement rather than reactive firefighting. Serve as the escalation point for enterprise-level delivery risk, defining the org's risk management strategy rather than managing risk program-by-program. Standards & Governance Define and implement delivery standards, governance frameworks, and tooling strategy adopted across the entire TDM function — not just a single portfolio or team. Own the org-wide delivery governance model (RAID, escalation paths, delivery artifacts), setting the benchmark other teams are measured against. Define the org's technology and tooling roadmap, evaluating platform and delivery tooling investments with a clear business case. Financial Ownership Own budget strategy at the org level — headcount, tooling, contractor spend — tracking against plan and driving measurable cost efficiency and ROI improvement. Own workforce planning and capacity modeling across the TDM organization, ensuring resourcing is proactively aligned to portfolio demand rather than reactively filled. Partnerships & Stakeholders Partner with product and engineering leadership to align roadmaps, resourcing, and cross-team dependencies at the enterprise level. Represent Technical Delivery Management at executive forums and steering committees, shaping the executive agenda and building organizational credibility for the function. Define the strategy-to-execution operating model that connects business strategy to delivery plans across the portfolio. People Management Directly manage and develop a team of Technical Delivery Managers, setting clear expectations, conducting regular 1:1s and performance reviews, and owning hiring, onboarding, and performance management decisions for the team. Balance day-to-day people leadership — workload distribution, career development, performance issues — with the org-wide capability-building work below. Culture & Talent Development Build the org-wide TDM capability pipeline: define hiring strategy, onboarding standards, and succession planning for future delivery leaders. Design and own the org-wide coaching and mentoring framework for Delivery Managers, driving cohort-level capability growth, not just individual feedback. Own the TDM Community of Practice strategy, setting the agenda and measuring its impact on delivery maturity across teams. Strategic & Technical Decision-Making Define the org-wide technical delivery vision, credibly guiding architecture and platform evolution decisions in business context. Drive an org-wide, data-driven delivery culture — decisions grounded in delivery KPIs and portfolio health data, not anecdote. Translate business strategy into an executable, portfolio-wide roadmap and delivery framework. Education, Experience & Certifications Bachelor's degree in Computer Science, Engineering, Business Administration, or related field. 10+ years of experience in technical delivery management or program management, ideally in a digital or ecommerce environment, including experience managing managers (not just individual contributors). 3+ years of direct people management experience, including hiring, performance management, and career development of Technical Delivery Managers and/or Business Analysts. Demonstrated track record building and scaling high-performing delivery organizations, leading matrixed groups through influence. Certifications in Agile, Scrum, or PMP preferred. QSR experience preferred. Functional Skills Technical Proficiency: Guides architectural decisions and drives platform evolution across ecommerce initiatives. Delivery Standards & Governance: Establishes org-wide frameworks, tools, and metrics for consistent, predictable execution — the benchmark other programs are measured against. Business Acumen: Connects delivery outcomes to business strategy and product priorities at the portfolio level. Financial Acumen: Owns budget strategy, tracks ROI, and optimizes org-wide resource allocation for maximum value. Leadership & Mentorship: Directly manages and develops a team of TDMs and BAs while building capability pipelines and succession plans for future delivery leaders; designs coaching frameworks, not just delivers coaching. Decision-Making: Uses portfolio-level data to balance speed, quality, and risk, enabling organizational agility. Our Values EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first INNOVATE TO WIN - We champion and challenge for a better way in all we do HAVE FUN - We find joy, create meaningful impact and celebrate the journey together Our Core Competencies CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish. Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. 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