Senior Manager, Training

Job description

JOB DESCRIPTION Position Summary: We are seeking a seasoned and versatile professional to take on a duo-role within the Data Center Operations team. The successful candidate will serve as: A Change Advisory Board (CAB) Approver responsible for evaluating and authorizing changes that impact DC Operation’s infrastructure. A Trainer for the Data Center Facility Equipment (Electrical/Mechanical/General Facility Systems) domain to upskill the Data Center Operations Team. This is a role ideally for someone with strong technical expertise, a passion for knowledge transfer, and leadership capabilities to influence and align with best practices across multiple mission-critical data center sites in APAC. The incumbent will lead and work closely with other Subject Matter Experts (SMEs) to enhance the training materials. Key Responsibilities: 1. CAB Approver Responsibilities: A formal body that evaluates proposed changes in (OT) facility environments to ensure minimal risk and business disruption. CAB Approvers assess changes for feasibility, risk, impact, and alignment with policies. Review and approve change requests affecting the facility infrastructure of data centers. Assess risks, business impact, compliance, and technical feasibility of changes. Collaborate with cross-functional teams to ensure safe and efficient execution of changes. Maintain documentation of approvals and ensure alignment with change management policies. Participate in regular CAB meetings and provide technical input. Participation in off-hours CAB meetings or emergency changes as needed. 2. Trainer – Electrical, Mechanical & General Facility Management Systems: An expert responsible for educating and upskilling team members through structured programs, hands-on sessions, and knowledge-sharing initiatives, ensuring operational excellence and compliance with standards. Develop and deliver training programs on electrical, mechanical and general facility systems. Conduct onboarding training for new hires and regular upskilling for existing staff. Organize practical workshops, simulations, and walkthroughs of critical systems. Evaluate training effectiveness and update content as needed based on new technologies or standards. Maintain a knowledge base of SOPs, manuals, and troubleshooting guides. Qualifications: Bachelor’s degree in electrical, mechanical engineering or a related field. Master’s preferred. Minimum 10 years of experience in data center operations with a focus on facilities systems. Certified in ITIL (preferably v4) with experience in Change Management processes. Proven experience in training or mentoring technical staff. Experience in leading or contributing to a Center of Excellence is a strong advantage. Understand AI tools and mastering the Prompt will be an added advantage. Strong analytical, communication, documentation and presentation skills. Ability to lead cross-functional initiatives and influence stakeholders. JOB REQUIREMENTS Key Competencies: Technical Expertise in Data Center Electrical Infrastructure Change Management & Risk Assessment Training & Development Leadership & Strategic Thinking Collaboration & Communication Continuous Improvement Mindset Work Environment: On-site presence at data center facilities is required. Occasional travel to regional data centers or training sites. BUSINESS SEGMENT Connectivity PLATFORM Operating Division