Senior Manager, Underwriting & New Business

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: This role offers the opportunity to lead a broad operational portfolio and drive service excellence, stronger controls and meaningful transformation within Underwriting and New Business Operations. Responsibilities Lead end-to-end Underwriting and New Business support operations, ensuring efficient policy processing, reporting, premium administration, and service delivery. Monitor operational performance, capacity, workloads, and service levels, resolving issues and exceptions promptly. Support business initiatives, including product launches, campaigns, and other time-sensitive operational activities. Manage, develop, and coach the operations team, with effective workforce planning, succession planning, and cross-training. Maintain and enhance operational procedures, controls, and documentation, ensuring alignment with business, regulatory, and audit requirements. Oversee internal approvals, expense controls, and governance processes, ensuring compliance with delegated authority and segregation of duties. Represent Operations in business, process, and technology transformation initiatives, translating operational needs into business requirements. Manage outsourced service providers and vendors, including onboarding, performance monitoring, risk assessments, and contract governance. Partner with internal stakeholders across business, distribution, technology, finance, legal, compliance, and audit functions to drive operational effectiveness. Drive continuous improvement, automation, and digital transformation initiatives to enhance efficiency, controls, and customer experience. Requirements University degree in Business Administration, Insurance, Finance, Risk Management, or a related discipline. Minimum 8-10 years of experience in life insurance underwriting, new business operations, or insurance operations management. Proven leadership experience leading operational teams and managing complex business processes. Strong understanding of underwriting principles, insurance operations, compliance requirements, and risk controls. Demonstrated experience in process transformation, automation, and change management initiatives. Strong analytical, problem-solving, stakeholder management, and communication skills. Experience working with outsourced service providers, technology teams, and cross-functional stakeholders is preferred. Clear communication and effective stakeholder and vendor management. At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued. We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate. We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose). Job Category: Underwriting - Individual Posting End Date: 29/09/2026