Senior Manager - User Experience : F&E

## **About the Team** You will join the **Fulfilment and Experience (F&E)** team at Meesho. F&E is the operational and technological backbone powering India’s most cost-efficient, reliable, and scalable e-commerce network, serving **100M+ monthly active users**. From disintermediating traditional logistics through **Valmo** (Meesho’s unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match. ## **About the Role** This role offers a direct mandate to reshape a function that touches every single Meesho order, with full autonomy over team structure, roadmap, and how you solve the problem. It also gives you a seat at the table with senior leadership on one of Meesho's most visible 2-year bets, while allowing you to work at the intersection of scale (India's largest value e-commerce platform) and zero-to-one building. ### What You Will Do - **Order-to-delivery experience** — speed, reliability, and predictability of the fulfillment promise - **Post-order experience** — returns, refunds, and how fast/painlessly they resolve - **Customer support** — treating support volume as a signal to fix root causes, not just a queue to clear - **The fast delivery network bet** — reimagining what "fast" means for value e-commerce, and what infrastructure/network changes get us there - **A team of 10–15** — you'll build, coach, and scale a pod of builders (not just managers) ### What You Will Need - from a premium institute preferred - 5–8 years overall experience; 2+ years in management consulting, strategy & ops, or a startup/tech environment (e-commerce or logistics preferred) - Proven experience leading teams (min. 3 years managerial experience) - Strong analytical and structured problem-solving skills - High ownership, strong bias for action, comfortable with ambiguity - Excellent stakeholder management — you'll work closely with Product, Ops, 3PLs, and Meesho leadership - Demonstrated founder/past-founder experience, or a track record of shipping 10x/zero-to-one bets in a past role.