Senior Manager, User Experience (UX) Design

Job description

About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Job Description Shape the future of digital experiences at Ameriprise. We're seeking a strategic and creative Senior Manager, UX Design to lead the design of intuitive, engaging experiences for advisors, clients, and prospects. In this role, you'll partner with cross-functional Agile teams, business leaders, and technology stakeholders to transform user and business needs into impactful digital solutions across web and mobile platforms. You'll champion human-centered design, drive UX research initiatives, and help ensure a consistent, scalable user experience across products. As a design leader, you'll influence experience strategy, provide mentorship and constructive feedback, and play a key role in advancing innovation and design excellence throughout the organization. Key Responsibilities Lead design efforts including the development of wireframes, mock-ups and other project deliverables to illustrate the intended user experience. Ensure accurate documentation of design requirements or Agile stories for the development team, as well as test plans or acceptance criteria for post-development acceptance testing. Ensure that designs meet business strategies and user requirements. Present design concepts and solutions, including rationale based on customer research and best practices, to the product development team and other key stakeholders. Effectively manage team work load and ensure knowledge sharing and cross-training of team members to effectively support the business and execute on team/function deliverables. Develop and maintain a high-performing team through effective hiring, coaching and performance management. Function as design/brand champion on all assigned programs. Including participation in and leading of peer design reviews/critiques, giving and receiving constructive feedback Conduct UX research, including competitive research reviews, heuristic reviews, surveys, click studies, card sorting and usability testing. Author and present resulting research reports. Actively contribute in the strategy phase of projects, including leading design concepting and the approach for the user experience. Required Qualifications Bachelor's degree or equivalent (4 years) 7+ years experience Proficient knowledge of human-centered design process, web best-practices and relevant disciplines, including information architecture, interaction and visual design. Proficient with design tools, design thinking, systems thinking, and agile methodology Experience working with industry standard visualization tools and software (e.g. Figma, Sketch, InVision, Adobe Creative Suite, etc.). Strong written and verbal communications skills, including the ability to clearly articulate creative concepts and rationale. Working knowledge of design fundamentals such as color theory, composition, branding, typography and web design standards. Preferred Qualifications A portfolio of professional UX design experience for digital products or services. Experience with user centered principles and techniques including design sprints, co-creation methods, behavioral design and research, service design and research. Experience designing transactional or complex interactions with consumer and/or B2B platforms. Experience designing for complex application ecosystems. Ability to interpret product requirements documents from a user-centered perspective. Working knowledge of usability testing and other research methods. Fundamental understanding of project management and business process management concepts. Working knowledge of basic HTML/CSS and experience inspecting and validating QA/test environments Experience working with industry standard data visualization tools and software, including Tableau, High Charts, Power BI, etc. Experience adhering to ADA/WCAG standards for accessibility Ability to work in both waterfall and agile project processes. Proficient prototyping and mockup skills to convey ideas and concepts. In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Visa Sponsorship Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN). Base Pay Salary The estimated base salary for this role is $131,000 - $180,100/ year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Full-Time/Part-Time Full time Exempt/Non-Exempt Exempt Job Family Group Marketing/Product Management Line of Business MARKT Marketing Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.