Senior Manager, Warehouse/Fulfillment Operations

Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today. Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements. Department: Fulfillment Operations Location: Walton, KY Overview The Sr. Manager, Fulfillment Operations is responsible for building a team of high performing leaders in a fast-paced fulfillment environment. This role is responsible for delivering and executing daily and short-term plans to achieve operational and business objectives. Responsibilities Manage multiple leaders and up to 100 full-time/temporary worker Build and manage a relationship with customers by maintaining regular communication and partnership Plan, monitor, and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives Manage inbound/outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy Maintain productivity, customer service, and safety standards on a daily basis Provide superior customer service and maintain professional and courteous relations with strategic partners Promote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all times Train, coach, mentor, and develop staff to achieve business objectives while providing career developing opportunities; conduct performance reviews Manage revenue and expenses within budget; manage and track key performance indicators (KPIs) Communicate to operations’ staff in areas such as: objectives, policies, procedures, safety methods, practices, programs, etc. Manages site continuous improvement initiatives and developing/driving a lean culture Oversight for site safety programs, compliance, and adherence to SCLS’ safety guidelines and policies Qualifications Education/Experience Bachelor’s Degree in Supply Chain Management, Business, or related field strongly preferred High School diploma/GED Required Must have at least 5-7 years of leadership experience preferably in a fulfillment operation or distribution environment; Prior supervisory experience in a fulfillment operation is preferred Must have experience with an Order Management System, Warehouse Management System, and/or Labor Management System. Must be proficient in Microsoft Office including Word, Excel and PowerPoint. Knowledge, Skills and Abilities Ability to adjust strategy on the fly while functioning in a high-stress environment in order to obtain operational goals Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement Strong written and verbal communications skills Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion Ability and passion to deliver excellent customer service and develop mutually benefiting relationships with all partners Ability to influence change management and operational performance from areas outside of his/her direct control Ability to write reports, business correspondence, and procedure manuals Ability to plan, organize, and manage multiple projects and set priorities Ability to effectively present information and respond to questions from groups of Managers, Clients and general public Ability to read, analyze, and interpret policies and contracts #LI-EP1 . Benefits: Benefits package including medical, dental, vision, HSA, and medical reimbursement Annual bonus eligibility 401(k) match Vacation and holiday pay Employee assistance and identity theft protection Career development and opportunity for internal promotions Tuition reimbursement for further education Company paid life insurance and short term disability Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here . View the E-Verify Posting here . Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request.