Senior Manager, Workplace Experience

Job description

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE TEAM The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organization’s needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success. What you’ll do This is a dynamic, multifaceted role responsible for the end-to-end operation and experience of our Workplaces, encompassing our SF office and regional hubs. You will oversee all facilities management, vendor relationships, and budgeting while using key metrics to optimize space and operations. Furthermore, you will elevate the employee experience by managing in-office events, driving culture initiatives, and providing operational support to the People & Talent team. This role is required to be in-office Monday through Thursday from 9am-5pm. This is a full-time, salaried/exempt position. This role is based in San Francisco. RESPONSIBILITIES: - Oversee all facilities management and services to ensure seamless operations for the SF office and regional hubs (Austin, New York). - Manage the Workplace budget, including operating expenses, and analyze cost-effective measures for space optimization. - Establish and enforce Workplace objectives, policies, and operating procedures, ensuring compliance with health, safety, and local regulations. - Track key performance indicators (KPIs), such as in-person metrics and space efficiency, to provide leadership with actionable insights. - Cultivate and manage vendor partnerships (e.g., Real Estate, Property Management, F&B) to maximize value and oversee the office Food & Beverage program. - Lead cross-functional project planning (with IT, Finance, Security, HR) for new office-build initiatives and manage internal workplace communications. - Provide first-instance support for office equipment and facilities in partnership with IT. - Coordinate all in-office events for employees and serve on the Culture Committee to drive culture initiatives. - Manage workplace and wellbeing projects in cooperation with global Workplace Experience leads. - Create and manage a warm, welcoming guest experience and a scalable guest management system. - Provide operational support to the People & Talent (P&T) team, including assistance with hiring, onboarding/offboarding, benefits administration, and systems administration. - Assist the Talent team with onsite interviews and creating a world-class candidate experience. - Serve as backup support for the People Operations and Talent teams, and take on ad hoc projects as needed. - Manage a small Workplace Experience team (1-2 people) including a mix of full-time staff and contractors. Who you are We're looking for people who meet the minimum requirements for this role. MINIMUM QUALIFICATIONS: - 5 years in a people-focused role such as workplace experience, employee engagement, office management, facilities, or hospitality events management. - 1-2 years of experience managing people, vendors, or cross-functional projects with demonstrated leadership capability. - Ability to consistently deliver a high level of customer service. - Strong communication skills across employees at all levels within the organization. - Demonstrated ability to handle multiple tasks with little or no supervision. - Advanced problem solving skills. - Ability to triage and create sensible prioritization in order to continue to be effective. - Positive attitude; grace under pressure. - Accurate, organized, punctual and accountable. - Strong computer skills including experience with Google Suite and Slack. - Fluency with budgeting, procurement, and vendor management tools like Pigment, Oracle, AuditBoard and Ironclad are a plus. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.