Senior Manual QA Engineer

Job description

US Mobile is building the future of wireless communication. The goal: [one unified network](http://usmobile.com/manifesto) open to any person and any device, worldwide. Connection without walls. We’re getting there by empowering customers. All three major networks on one phone and one plan, plus home internet from Starlink. No lock-in. No commitments. Custom fit plans at every price point. 24/7 customer support with real people, empowered to help. We get real-time feedback [from Reddit](https://www.reddit.com/r/USMobile/), surveys, and customer support informing product roadmaps and everything we do. It’s working — Consumer Reports named us [the top-rated mobile carrier](https://usmobile.com/cr) two years in a row.\* And we’re building innovative systems that scale. A network agnostic tech stack. Agile, cross-functional teams built on trust and mutual respect. This work isn’t for everyone. If you work fast, flexibly, and collaboratively — without compromising standards — we want to hear from you. We are seeking a **Senior Manual QA Engineer** with 5+ years of experience testing modern web-based SaaS and Mobile applications. The ideal candidate is a self-starter who can work independently, quickly learn complex systems, and ensure high-quality software through comprehensive manual testing. This role partners closely with Product and Engineering teams in a fast-paced Agile environment. ### Responsibilities: - Develop and execute manual test plans, test cases, and test scenarios. - Perform functional, regression, integration, exploratory, end-to-end, and user acceptance testing. - Validate REST APIs using Postman or similar tools. - Execute database queries to verify backend data and troubleshoot issues. - Identify, document, and track software defects through resolution using Jira or similar tools. - Collaborate with Product Managers, Developers, and QA teammates throughout the software development lifecycle. - Participate in Agile ceremonies, including sprint planning, standups, and retrospectives. - Reproduce customer-reported issues and verify bug fixes. - Continuously improve testing processes and ensure high-quality releases. ### Qualifications: - 5+ years of manual software testing experience. - Experience testing SaaS web applications. - Strong understanding of SDLC, STLC, and Agile/Scrum methodologies. - Experience testing REST APIs using Postman. - Strong SQL skills for database validation. - Excellent analytical, troubleshooting, and communication skills. - Ability to manage multiple priorities and work independently with minimal supervision. ### Preferred: - Basic knowledge of Selenium, Playwright, or Cypress. - Familiarity with Git and CI/CD pipelines. - Experience in healthcare, fintech, or other regulated industries. - Experience with accessibility and cross-browser testing. ### Perks and Benefits: - Competitive Salary - Gym reimbursement - Commute reimbursement - Flexible working hours - Subsidized health benefits (Medical, Dental, Vision) - Professional development stipend - Flexible time off - Cell phone service (up to $100/mo)