Senior Market Research Analyst, Client Services

Job description

Konovo is a global healthcare intelligence company transforming research through technology, enabling faster, better, connected insights. We provide healthcare organizations with real-time access to over 2 million healthcare professionals and patients, the largest network of its kind in the world. Our 300+ employees span 25 U.S. states and five countries, collaborating to support some of the largest organizations in the healthcare industry. Our customers include over 300 leading global pharmaceutical, medical device, market research agency, and consultancy companies. As we shift to a more product and technology-driven organization, our team’s work to provide best-in-class services to our customers is more important than ever before, and we are expanding our remote Client Services team in Mexico. We’re looking for a Senior Market Research Analyst to own high-quality project execution that keeps our life sciences and healthcare clients growing. This is a chance to shape how a fast-growing, product-led company runs research, not just execute someone else’s process. ### How You’ll Make an Impact - Program and field research using Konovo’s proprietary technology to reach the right client audiences - Own daily data collection and quality review across 10–20+ surveys a month, or roughly 8–10 active projects a week - Partner with our Global Sample Fulfillment team to complete fieldwork across U.S. and international markets, managing sample quota goals - Turn raw data into comprehensive, client-ready research reports for large-scale and global pharmaceutical clients, with findings and recommendations that actually get used - Act as a trusted research partner to clients, translating complex ideas into clear, decision-ready deliverables - Keep research compliant: complete required adverse event (AE) training, monitor for AEs, and report them to pharmacovigilance on strict internal and manufacturer timelines - Keep our internal project management portal current and accurate for all live projects ### What We’re Looking For - 2+ years in market research, insights, analytics, or a related research role (healthcare/life sciences exposure strongly preferred) - Strong quantitative analysis skills: comfortable designing and writing quantitative surveys, analyzing data, and drawing out actionable trends, with strong command of Excel for analysis and PowerPoint for client-ready reporting - Direct experience with survey programming tools (Confirmit, Decipher/Forsta, SurveyMonkey, or similar) - Sharp attention to detail across research design, logistics, and project management, with a proactive, independent problem-solving style - Exceptional written and verbal communication skills in English, with the polish to represent Konovo directly to global pharma clients - Curiosity to dig into client business questions across multiple therapeutic areas - Adaptable under tight timelines, able to juggle multiple complex projects at once - Bachelor’s degree in social sciences, market research, health sciences/public health, or equivalent experience - Available to work U.S. East Coast hours (EST) - Comfortable leveraging, and helping to inform the development of AI-enabled tools to transform workflows, improve response quality and timeliness, and deliver growth at scale without compromising data integrity or customer experience. ### Why Konovo - Work on cutting-edge, AI-powered solutions transforming healthcare insights - Be part of a mission-driven company reshaping how healthcare decisions get made - Join a fast-growing global team with real career advancement - Thrive in a remote, collaborative environment that values innovation and flexibility - Make a real-world impact helping healthcare organizations move faster If you’re eager to build a meaningful career in healthcare market research, and you’re smart, nice, and driven to make an impact, we’d love to hear from you! **Apply now to be part of our journey.**