Job Description Lead L1, L2, and L3 support activities for enterprise customers across Saudi Arabia and GCC. Ticket ownership and closure. SLA governance and incident management. Root cause analysis. Customer relationship management. Change request assessment. Minor enhancements and continuous improvement. Monthly and Quarterly Health Reports covering ticket volumes, SLA performance, resolution trends, recurring issues, system health, performance reviews, dormant users, inactive accounts, and security recommendations.RequirementsRequirementsExperience 10+ years ERP experience with at least 7+ years in D365 F&O. Experience in implementation, support, and managed services. Saudi Arabia and GCC project experience. Strong customer-facing and stakeholder management skills. Experience handling L1, L2, and L3 support. Functional Expertise Finance (GL, AP, AR, Fixed Assets, Budgeting). Supply Chain. Procurement. Inventory. Warehouse Management. Project Accounting. Business Process Mapping. Gap Analysis. Solution Design. User Training. Technical Expertise D365 F&O Administration. LCS. DMF. Security & Role Management. Workflow Configuration. Power Platform. Power BI. Azure Fundamentals. Electronic Reporting (ER). Business Events. Dual Write. Root Cause Analysis. Saudi Arabia & GCC Localization Saudi VAT. ZATCA Compliance. E-Invoicing (Phase 1 & 2). Arabic Invoices. GCC Tax Regulations. Regulatory Reporting. Compliance Controls. Certifications MB-310 Dynamics 365 Finance Functional Consultant Associate. MB-330 Dynamics 365 Supply Chain Management Functional Consultant Associate. Preferred: D365 F&O Solution Architect, PL-200, PL-600, AZ-900, AZ-104.
Job Description
- Lead L1, L2, and L3 support activities for enterprise customers across Saudi Arabia and GCC.
- Ticket ownership and closure.
- SLA governance and incident management.
- Root cause analysis.
- Customer relationship management.
- Change request assessment.
- Minor enhancements and continuous improvement.
- Monthly and Quarterly Health Reports covering ticket volumes, SLA performance, resolution trends, recurring issues, system health, performance reviews, dormant users, inactive accounts, and security recommendations.
Requirements
Requirements
Experience
- 10+ years ERP experience with at least 7+ years in D365 F&O.
- Experience in implementation, support, and managed services.
- Saudi Arabia and GCC project experience.
- Strong customer-facing and stakeholder management skills.
- Experience handling L1, L2, and L3 support.
Functional Expertise
- Finance (GL, AP, AR, Fixed Assets, Budgeting).
- Supply Chain.
- Procurement.
- Inventory.
- Warehouse Management.
- Project Accounting.
- Business Process Mapping.
- Gap Analysis.
- Solution Design.
- User Training.
Technical Expertise
- D365 F&O Administration.
- LCS.
- DMF.
- Security & Role Management.
- Workflow Configuration.
- Power Platform.
- Power BI.
- Azure Fundamentals.
- Electronic Reporting (ER).
- Business Events.
- Dual Write.
- Root Cause Analysis.
Saudi Arabia & GCC Localization
- Saudi VAT.
- ZATCA Compliance.
- E-Invoicing (Phase 1 & 2).
- Arabic Invoices.
- GCC Tax Regulations.
- Regulatory Reporting.
- Compliance Controls.
Certifications
- MB-310 Dynamics 365 Finance Functional Consultant Associate.
- MB-330 Dynamics 365 Supply Chain Management Functional Consultant Associate.
- Preferred: D365 F&O Solution Architect, PL-200, PL-600, AZ-900, AZ-104.
SSC HR Solutions is specialized in BPO services with a primary focus on a recruitment and outsourcing services that supports businesses in their recruitment needs.
Serving over 80 companies worldwide prominently featured on the Fortune 500. With more than 5,000 successful hires, including 1,000 outsourced employees; SSC proactively seeks, nurtures, and cultivates talent within the corporate realm.Our outsourcing services include but are not limited to: (i) Payroll, (ii) Social Insurance, (iii) Labor Law Consultation, (iv) Medical Insurance, (v) Recruitment Services and (vi) Fully Equipped Integrated Office Spaces.Contact us if you are pursuing prospective talent for your business or are looking to expand your job search.SSC Egypt looks forward to connecting you with your future.
If you are interested or have any inquiries, please feel free to reach out to us.
- Email Contact: Career@ssc-hr.com- Website: https://ssc-hr.com/
SSC HR Solutions is specialized in BPO services with a primary focus on a recruitment and outsourcing services that supports businesses in their recruitment needs.
Serving over 80 companies worldwide prominently featured on the Fortune 500. With more than 5,000 successful hires, including 1,000 outsourced employees; SSC proactively seeks, nurtures, and cultivates talent within the corporate realm.
Our outsourcing services include but are not limited to: (i) Payroll, (ii) Social Insurance, (iii) Labor Law Consultation, (iv) Medical Insurance, (v) Recruitment Services and (vi) Fully Equipped Integrated Office Spaces.
Contact us if you are pursuing prospective talent for your business or are looking to expand your job search.
SSC Egypt looks forward to connecting you with your future.
If you are interested or have any inquiries, please feel free to reach out to us.
- Email Contact: Career@ssc-hr.com
- Website:
https://ssc-hr.com/