Senior Motorcycle Technician

Job description

For over two decades, MotoSport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we’ve been driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company, we’re dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us, you’re not just talking to a salesperson — you’re connecting with someone who rides, wrenches, and lives the lifestyle. We are committed to providing the highest level of service in the powersports industry. For us, that means staffing knowledgeable **Senior Motorcycle Technician** who is passionate about the industry and ready and waiting to consistently deliver upon that commitment. As a technician, you will be responsible for performing inspections, diagnosis, repairs, maintenance, and installations efficiently and according to the dealership’s quality, safety, and time standards. Primary objectives include ensuring customer satisfaction and retention by fixing units correctly on the first visit. This role may also be required to provide support to entry-level technicians on an as-needed basis. **Reports to**: Service Manager **Location**: Roanoke, VA ### What You'll Do - The Senior Motorcycle Technician will be responsible for achieving monthly and annual goals set by management. - Competent in diagnosing and repairing any product sold in the dealership - Must be able to accurately perform full and complete diagnosis on products in for service - Able to communicate to Service Manager or Writer repairs necessary both verbally and in writing - Ability to train, mentor, and transfer skills to less experienced technicians - Ability to assemble new units - Ability to do pre-delivery inspections of new units - Able to work with minimal supervision - Abide by all dealership policies pertaining to the department. - Follow company dress codes and be well groomed at all times. - Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole. - Maintain a positive working relationship with all other employees. ### Required Qualifications - Customer-first mindset - Ownership of a complete set of tools - Mechanical knowledge of all of the rider segments that we sell to/storefronts (Dirt, Street, ATV, Utility ATV, UTV, Cruiser) - Strong communication skills (verbal and written) - Strong ability to multitask and prioritize workload - Proactive mindset and creative problem-solving skills - High School Diploma or equivalent - Ability to use or learn electronic platforms such as laptops, desktops, smartphones, tablets, etc. These will be used for things such as industry software, timekeeping (ADP), Microsoft Office (Word, Excel, Exchange, etc.), Outlook (email and calendar) and Google suite (Drive, Sheets, Documents, etc.) - Virginia State Inspector preferred but not required - Forklift experience preferred but not required ### Schedule Tuesday-Friday 8:30am-6pm, Saturday 8:30am-4pm ### Physical Demands, Visual Acuity & Working Environment - The noise level in the work environment is occasionally loud - Ability to lift up to 100 lbs. - May be required to push and/or balance a 600 lb+ recreational vehicle - The ability to spend the majority of the day on your feet ### Working Conditions: The individual will potentially be exposed to: - Battery acid - Gasoline - Chemical cleaning materials or