Senior Network Analyst/Technician - NOC, Information Technology

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Network Analyst/Technician – NOC, Information Technology based in the United States.** This role offers the opportunity to support critical enterprise network infrastructure and ensure the reliability of essential systems and applications. You will monitor network operations, investigate service interruptions, and troubleshoot technical issues to maintain operational continuity. Working within a Network Operations Center (NOC), you will collaborate with technical teams, programmers, and customers to diagnose problems and implement effective solutions. You will also contribute to network configuration, installation, maintenance, upgrades, and infrastructure improvements. The position requires strong technical aptitude, analytical thinking, and a proactive approach to resolving complex network issues. This is primarily an on-site role with a Wednesday-to-Saturday schedule and participation in 24/7 support coverage. ### Accountabilities: As a Senior Network Analyst/Technician, you will help maintain network availability, monitor enterprise systems, and provide technical support for network services and devices. You will work closely with internal teams and customers to resolve incidents, maintain service levels, and support ongoing infrastructure improvements. - Monitor critical enterprise-wide systems, applications, and network operations within the Network Operations Center. - Track data downloads and scheduled jobs to verify successful completion, identify failures, and address interruptions. - Collaborate with programmers, requestors, technical teams, and other stakeholders to investigate errors and resolve operational issues promptly. - Apply knowledge of network systems, applications, and infrastructure to support network designs, expansions, and configurations. - Install, configure, maintain, and troubleshoot network services and devices. - Provide customer support by diagnosing network connectivity and performance issues and implementing appropriate resolutions. - Participate in inspections, system testing, maintenance activities, and infrastructure upgrades. - Support configuration modifications and changes to network systems and services. - Perform troubleshooting, testing, scripting, and coding activities as needed to support network operations. - Develop, maintain, and update technical documentation, procedures, and configuration records. - Provide independent technical support and assist with system-related issues without requiring continuous direction. - Contribute to continuous service availability through 24/7 operational coverage, including on-call support when required. - Help restore services quickly and maintain agreed-upon service levels. - Coordinate with the Network Operations Center Manager or the relevant Network Services Run or Build Manager. - Perform additional duties as required. **Requirements:** The ideal candidate has a solid foundation in information technology and network operations, with practical experience troubleshooting technical issues and maintaining reliable network services. You should be comfortable working independently, communicating with technical and nontechnical stakeholders, and responding effectively to operational incidents. - Bachelor’s degree in Computer Science, Computer Engineering, or a related field, plus at least three years of relevant IT experience; an equivalent combination of education, training, and experience is also acceptable. - Strong technical aptitude in network infrastructure, network services, and enterprise systems. - Experience troubleshooting, testing, installing, configuring, and maintaining network devices and services. - Ability to monitor system processes, identify failures, investigate errors, and coordinate timely resolutions. - Familiarity with scripting and coding for troubleshooting, testing, or operational support. - Ability to support network configuration changes, upgrades, and infrastructure improvements. - Strong analytical and problem-solving skills, with attention to detail and a structured approach to incident resolution. - Effective communication and collaboration skills when working with customers, programmers, and cross-functional technical teams. - Ability to work independently while escalating complex issues and coordinating with relevant stakeholders when necessary. - Willingness to participate in 24/7 service coverage, including on-call support as required. - Availability to work the scheduled Wednesday-to-Saturday shift, from 7:00 a.m. to 5:00 p.m. - Ability to perform the role primarily in person at a designated university location. **Benefits:** - Compensation and salary details were not specified in the provided job description. - Benefits and paid leave details were not specified in the provided job description. - The position is primarily on-site; remote workdays may be available at departmental discretion. - Opportunities to contribute to enterprise network reliability and infrastructure improvement within a university environment.