Senior Network Operations Engineer

Job description

**About Megaport** We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. **Our Team Culture** We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply. **The Role** The Senior Network Operations Engineer is responsible for the deployment, operations, and continuous improvement of Megaport’s global network infrastructure. This role plays a critical part in building, expanding, and maintaining highly scalable, reliable, and resilient network services that customers depend on. Working closely with Network Architects, Infrastructure, and Customer Support teams, you will contribute to expanding the global network footprint, increasing capacity, and ensuring operational excellence across the infrastructure. This role requires strong expertise in large-scale network deployments, network operations, and troubleshooting, with a focus on automation, performance optimisation, and customer experience. You will collaborate with global stakeholders, data centre providers, and carriers to deliver new infrastructure, resolve complex network challenges, and maintain high network availability. ***This is not an entry-level role. Candidates must have 3+ years of similar CORE network engineering experience within the network services industry.*** ### What You’ll Be Doing - Design, analyse, test, and deploy new network sites and infrastructure. - Plan and execute network deployments and upgrades. - Plan and execute data centre onboarding, PoP deployments, and network equipment installations. - Configure and deploy enterprise networking equipment (Cisco and Juniper) via secure remote methods. - Design, implement, and test Cloud On-Ramp connectivity with providers such as AWS, Azure, and Oracle. - Design, implement, and validate global network circuits. - Operate and maintain the next-generation global network infrastructure. - Provide Level 3 escalation support for major network incidents and customer-impacting issues. - Support Network Operations Centre (NOC) teams during incident mitigation and troubleshooting. - Identify the root causes of network issues and implement preventive measures. - Document operational procedures and completed work in internal systems. - Actively monitor, plan and execute network capacity management initiatives. - Support network risk management and resilience improvements. - Identify opportunities to redesign the network to optimise performance, scalability, and cost efficiency. - Execute assigned procurement activities to ensure adherence to network design standards. - Perform carrier and vendor technical analysis. - Manage assigned network deployment and infrastructure projects end-to-end. - Coordinate with engineering, deployment, and operations teams to ensure successful delivery. - Provide regular reporting on network performance, deployments, and infrastructure growth. - Contribute to technical documentation, SOPs, and operational processes. - Provide mentorship and technical guidance to junior engineers and operations teams. - Contribute to the development of training materials for Network Operations staff. - Act as a senior technical escalation point for complex infrastructure issues. - Work closely with other departments across Megaport (e.g., Network/Infrastructure, Engineering, Procurement/Suppliers as relevant) to achieve shared business goals. - Enhance integration between Megaport teams to reduce resolution times, enhance accountability, and improve customer outcomes. - Advocate for the customer internally by turning feedback and recurring issues into clear, prioritised improvement initiatives. ### What We Are Looking For - 6+ years of experience working with large-scale network deployments and operations - Strong experience with routing and MPLS technologies, including BGP, ISIS, MPLS Traffic Engineering, and MPLS L2/L3 VPN - Production experience with Juniper and Cisco network platforms - Experience deploying and troubleshooting data centre network infrastructure - Experience working with fibre optic technologies and DWDM environments - Familiarity with cloud networking and SDN concepts - Experience with Python, Perl, Linux environments or similar scripting languages is highly desirable - Strong analytical and troubleshooting abilities - Excellent written and verbal communication skills - Strong attention to detail and organisational skills - Ability to work independently and across distributed teams - Proactive and self-motivated with a continuous improvement mindset - Strong focus on delivering an excellent customer experience ### Team Fit - Able to work autonomously within a globally dispersed team environment, managing competing priorities with minimal supervision. - Strong work ethic, reliable follow-through, and consistent accountability for outcomes. - Team player who enjoys collaboration, contributes ideas, and is comfortable mentoring and coaching others. - Passion for innovation and technology, with an interest in staying current across evolving ISP and cloud landscapes. - Planning & Project Delivery - Strong organisation and prioritisation skills; effectively plans and manages workload in a fast-paced operational environment. - Exposure to running projects effectively is essential (driving initiatives across process, tooling, reporting, service improvements, or training uplift). ### What We Offer - \*Subject to the internal policies of Megaport, which may be updated from time to time\*: - Family health insurance according to company policy - A motivated team combining industry experts and emerging talent. - Recognition programs – including Legend and Kudos Awards. ### Working Conditions, Location and Hours - Full-time office-based role, at our Gurugram office - The working day is 8 hours, and the working week is 40 hours. - Working visits to the Locations which are under your responsibility for meeting partners, vendors, team, checking the quality of the network - 90-day notice period for resignation after the trial period - Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies.