Senior Occupancy Planner

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Title: Senior Occupancy Planner/ OP Lead POSITION OVERVIEW The Senior Occupancy Planner is a highly skilled professional who serves as a comprehensive resource for a client account based in Wilmington, North Carolina. This team plays a crucial role in developing occupancy strategy solutions, overseeing moves, adds, and changes, and driving project engagements. The successful candidate will have a strong combination of Workplace, Occupancy, and Move planning experience and the ability to manage workload for a regionally dispersed client. This position requires exceptional versatility and the ability to transform client relationships into long-term opportunities. You will provide a “boots on the ground” perspective to the team, ensuring “white glove” quality service delivery and act as a “change agent”. This role has onsite flexibility at the client offices but ideally offers 3 days onsite and 2-remote. WHAT THIS JOB INVOLVES Strategic Workplace Planning & Portfolio Analysis • Participate in business unit engagements addressing the future of work, return to office, portfolio optimization, and occupancy planning as part of the client project scope • Develop scenario and occupancy plans leveraging deep understanding of the clients space supply and demand requirements Occupancy Planning & Execution • Serve as single point of contact for space questions: manage and resolve space requests, provide test fits, blocking and stacking plans, and develop sequencing plans for major relocations • Develop stacking plans, allocation plans, adjacency diagrams, migration plans, and move sequencing for co-location projects at existing and new properties • Gather space requirements and scope based on customer needs, coordinating requirements across different business units • Use creative and analytical thinking to aggregate data from multiple sources and generate solution options for occupancy problems • Ensure all seat assignments comply with regulations for personnel adjacency and deliver timely resolution of non-compliant assignments Relationship Management & Client Engagement • Foster critical relationships with Corporate Real Estate, Business Unit leadership, Corporate Finance, Project Management, Move Coordination, and Facility Management teams • Develop relationships with end-user customers to understand their business needs, promote workplace solutions, and facilitate resolution of planning issues • Interact with client stakeholders at all levels, including executive leadership (CEO, CFO, CHRO, COO) People Management: • Responsible for employee management including: onboarding, leading, developing, and mentoring team members, as well as HR-related activities such as PTO and leave requests. • Manage direct reports and provide oversight/influence over additional staff as needed for successful project execution. • Promotes a culture focused on clients, people and teamwork, accountability, continuous improvement and innovation. Data Analytics & Reporting • Report on building data, organizational data, and occupancy metrics using advanced Microsoft Excel skills including pivot tables and V-lookups • Prepare and update project status reports on actual versus projected seat demand at building level • Interpret qualitative and quantitative research data and synthesize into meaningful and actionable results • Conduct utilization data analysis; gather, analyze, and interpret data to provide data-driven recommendations • Measure, monitor, and report cost savings and value-added contributions THE CANDIDATE Required Education • Bachelor's Degree in Management, Architecture, Design, Real Estate, Finance, Construction Management, or related field Required Experience • 8+ years' related experience in workplace strategy, architecture, consulting, corporate real estate, facilities management, project management, construction management, design, human resources, or organizational development roles • Proven track record in both strategic workplace planning and tactical occupancy planning • Experience in building strong client relationships and anticipating needs • Workplace program implementation experience in corporate settings, working alongside cross-functional real estate, facilities, IT, HR, Finance teams Technical Proficiency • Required: Proficient in AutoCAD, REVIT, BIM, or other drafting technologies for test fit option development • Required: Advanced proficiency in Microsoft Excel (pivot tables, V-lookups, cell calculations) • Required: Ability to consolidate data and floor plans into Microsoft PowerPoint for presentations • Preferred: Proficient in CAFM/IWMS database systems (FMS, Manhattan, Tririga, Archibus, or similar) • Literate in reading and interpreting floor plans Knowledge & Abilities • Working knowledge of office design principles and trends such as mobile or collaborative workplace • Understands desk-sharing concepts and methodologies • Ability to seamlessly transition between strategic oversight and hands-on execution • Ability to work both independently and cooperatively in an agile environment, including virtual collaboration with remote colleagues • Ability to multi-task and successfully manage multiple projects and coordinate activities for various individuals/groups • Comfortable with frequent or rapid change; flexibility to adapt to shifting priorities Essential Skills COMMUNICATION: Impeccable and concise communication and presentation skills, both verbal and written. Able to explain complex information in a straightforward manner and convey difficult direction to clients. INFLUENCE: Ability to influence others and move toward a common vision or goal. Must be a team player able to work collaboratively with and through others. PROJECT MANAGEMENT: Strong time management skills and demonstrated ability to meet deadlines. Knows how to effectively structure, staff, and manage projects and teams to ensure clarity of expectation, timely execution, corrective action when needed, and successful outcomes. Highly organized with high level of performance in project budgeting and scheduling. ANALYTICS: Expert-level data analytical skills and ability to articulate stories through data. Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Attentive to detail and accuracy—particularly numbers and spatial creativity. CHARACTER: Shows character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Demonstrated consistency in values, principles, and work ethic. FLEXIBLE & ADAPTABLE: Able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Energetic, creative, and willing to work hard in a fast-paced environment; enjoys variety and challenges of consulting work. CLIENT SERVICE: Understanding of and commitment to client service. A desire to work within a diverse, collaborative, and driven professional environment. ADDITIONAL REQUIREMENTS • Self-motivated, able to work independently within a team to build relationships and interact effectively with business partners • Ability to effectively manage time, organize, and prioritize deliverables and workload • This is a variable consultant position working on a project basis as assignments are received and accepted, however length may vary WHAT YOU CAN EXPECT FROM US You'll join an entrepreneurial, inclusive culture where we succeed together, across the desk and around the globe. Access to our Workday Systems, My Learning and Business Resource Groups reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, and pay. Join us to develop your strengths and enjoy a fulfilling contract career full of varied experiences This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Wilmington, NC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. 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