Senior Officer, Data Analyst

Job description

This role serves as a critical bridge between Customer Service and Operations. The primary focus is to drive sales and payment progress (Top Line), manage order fulfillment metrics, optimize daily operations through process improvements, and provide comprehensive performance reporting to ensure business targets are met. Key Responsibilities State the on-site/hybrid/remote status first. Develop, track, and communicate daily, weekly, and monthly Payment and Sales Plans, providing regular progress updates to the team. Collaborate with the CS team to formulate the Freeze Plan and share it with Operations Planners to ensure alignment with overall FG conversions. Monitor and align Delivery Lead Time (LT) versus Customer Request Date (CRD) Lead Time based on current (OOH) guidelines. Work closely with the CS team on CRD revisions per capacity to maintain and achieve the flexibility Target. Generate and present comprehensive weekly and monthly progress reports for the CS team, key metrics including Sales, Productivity, Flexibility, FG Conversion, Freeze Plan Conversion, CRD Accuracy, Payment vs. CRD, CS Error Rates, and CS Load Management. Prepare detailed data and presentations for periodic performance reviews with the CS LTs. Conduct monthly Gemba walks and operational audits for both the CS team and Operations Planners to ensure strict adherence to Standard Operating Procedure (SOP) metrics. Partner with the CS team to identify, develop, and implement automation solutions designed to eliminate order processing bottlenecks and pain points. Facilitate daily or ad-hoc alignment calls with the CS team to resolve operational challenges and maintain workflow efficiency, manage Database mapping based on KPI, and perform ad-hoc tasks as assigned. Bachelor's degree in Business Administration or related field. 2-4 years of proven experience in an MIS, Data Analyst, or Reporting role. Hands-on experience with Data Visualization tools such as Power BI or Tableau. Strong analytical and problem-solving skills with a keen eye for detail. Ability to translate complex data into clear, actionable business insights. Excellent communication and presentation skills. Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. About Avery Dennison Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at . AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.