Senior Officer – Life Partnership

Job description

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed. . . KEY ACCOUNTABILITES Support the Head of Life Partnership in driving Vietnam Life flows by preparing sales materials, campaign analysis, business performance reports and opportunity pipelines for key partners. Prepare and deliver regular updates to clients and partners on economic and market developments, fund and investment performance, and overall investor trends to support client engagement and business growth. Conduct market intelligence, competitor and product research, maintain relevant databases, and develop monthly, quarterly and ad hoc presentation materials on market outlook, portfolio performance and investment insights. Support the line manager in responding to client and partner queries, co-ordinate follow-up actions after update sessions, and ensure timely resolution of issues raised by sales teams and stakeholders. Monitor service quality and client feedback, support execution of NPS improvement actions, and work with internal and external stakeholders to enhance customer satisfaction for Life clients. Co-ordinate and track the delivery of key initiatives, including Wealth Strategy and Goal-Based Retirement Solution, by monitoring timelines, consolidating updates and escalating issues where necessary to ensure effective execution. Work closely with Product, Marketing, Investment, Operations and partner teams to execute client engagement initiatives, prepare management reports and KPI dashboards, and identify actions to improve sales momentum and client experience. Other duties assigned by Head of Life Partnership EXPERIENCE & EDUCATION Relevant experience in asset management, wealth management, bancassurance, insurance partnership, investment advisory or client servicing roles with exposure to Life partners or financial institutions. Solid understanding of financial markets, macroeconomic developments, investment products and fund performance reporting. Experience in preparing and delivering client or partner presentations, business reviews and market update materials. Experience in project co-ordination, initiative tracking and cross-functional stakeholder management is an advantage. Bachelor’s degree, preferably with a major in Finance. Fluency in written and spoken English. KEY ATTRIBUTES Strong analytical mindset with the ability to translate market and investment information into clear messages for clients and partners. Confident presentation and relationship management skills, with the ability to engage effectively with internal stakeholders and external partners. Strong planning, follow-through and project co-ordination capability to support execution of strategic initiatives. Willingness and ability to travel as required for partner meetings, events, and business activities. A team player with a strong sense of quality. Trustworthy and open in all dealings. Eastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.