Senior Officer, Relationship Manager-TASC, Consumer Banking Group

Job description

JOB DESCRIPTION Position Title: Relationship Manager - TASC Department: CBG - NDS Rank: Analyst Reports To: Regional Head-TASC Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" and "What is it expected to accomplish?") Trust, Associations, Societies & Clubs are the untapped segment in our existing system. This segment has the potential to contribute larger inflows on the liabilities front and requires an expertise to identify & source the relationships. With this TASC infrastructure being put in place, as a bank we would be able to garner a sizeable business that would contribute to the overall liabilities balance sheet of the bank. This role will be a combination of both hunter & farmer with enough expertise on both the product & documentation. Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5) Ensure stability of balances/income from existing set of clients and deepen the relationship along with NTB Clients. Add value to the client and stay ahead of the competition by structuring and implementing innovative deals. Use knowledge of various products for deal structuring. Maintain relationships with Institutions to originate business. Manage relationship with the customers by increasing the book size. Acquire and maintain institutional clients for the bank. Conducting activities for larger penetration in the catchments present. Increase wallet share by cross selling products to the customer. Achieve individual targets and grow account profitability, while maintaining high service standard and compliance. Institutional accounts, Government accounts. Branch Activation. Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.) Resource productivity, earmarked for TASC business. Branch Activation – Creating the mindshare on TASC. Acquiring new accounts (Current and Savings) from branch catchment area Quality sourcing of TASC with multiple hooks. Events to be organized in the Societies/Clubs/Apartments around the branch catchment. Build strong relationship with internal teams to leverage existing relationships. Training the various channels and segments Required Experience Minimum 2 to 3 years’ experience in the field of TASC & Govt. business. Education / Preferred Qualifications Graduate/Postgraduate Core Competencies Sales & Networking Skills. Good Communication & Listening Skills Goal / Target oriented Good verbal communication skills Technical Competencies Banking knowledge Computer Skills and digital knowledge Good network in the market Work Relationship Management of existing clients and prospects for acquisition and deepening of wallet share. Close interaction with Branch Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets. Close and regular interaction with Personal Bankers through joint engagement with clients. DBS India - Culture & Behaviors Performance through Value Based Propositions Ensure customer focus by delighting customers & reduce complaints. Build pride and passion to protect, maintain and enhance DBS’ image and reputation. Enhance knowledge base, build skill sets & develop competencies. Execute at speed while maintaining error free operations. Maintain the highest standards of honesty and integrity. Location: Vikhroli Job: Relationship Management Schedule: Regular Employee Status: Full time