Senior Operations Analyst

Job description

The IT or Business Technology (BizTech) team at Chainalysis creates intuitive, scalable, and secure technology experiences that accelerate Chainalysis’ growth and empower our employees to do their best work. The Operations Analyst will be responsible for supporting the general employee population throughout Chainalysis alongside the Biztech Operations team. Assisting with employee onboarding, technical troubleshooting and assistance across a broad scope of hardware and software, all while creating the best possible user experiences for employees at Chainalysis. The person in this role will develop strong relationships with our business partners within the Israel office through trust and operational excellence. As well they collaborate and help support the wider organisation with the Biztech Operations team. In this role, you’ll: - You help improve the daily efficiency of our customers by providing top level service - Solve many IT Challenges to unlock the productivity of our technology customers and partners - Help Implement security team recommendations and best practices - Assist with the automation of qualifying tasks and support requests - Participate in the creation and optimization of processes and policies to best support our customers - Develop key working relationships to help achieve outstanding outcomes - Help Document processes and procedures for your team and customers We’re looking for candidates who have: - Broad knowledge across several core IT systems (Google, Slack, JAMF, Atlassian, Microsoft, Okta) - Have knowledge in Networking solutions (Meraki), AV solutions (Logitech, Google Meet) Hardware troubleshooting (Apple, Windows) - Demonstrated experience in roles of similar scope, preferably within technology companies - Strong experience working with and supporting teams of diverse backgrounds across multiple departments - History of demonstrating adaptability, resilience, support, and diversity within your teams - Able to convey technical information to diverse audiences with varying levels of expertise - Demonstrated experience working within a support team and collaboration across multiple locations Nice to have experience: - Background in FinTech or Crypto is great, but not required - Background working with globally distributed companies Technologies we use & teach: - Google, Slack, JAMF, Atlassian, Microsoft, Okta, Meraki - Apple and Windows devices deployed throughout the organization. AI at Chainalysis AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it. AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before. About Chainalysis Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.