Senior Operations Analyst

**About Megaport** We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. **Our Team Culture** We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply. ### **The Role** The Operations team at is responsible for ensuring the seamless functioning of our global infrastructure. While provisioning new servers and IT infrastructure is essential, our mission is to maintain high availability, ensure rapid response times, and deliver exceptional service quality to our clients. We are seeking a Senior Operations Analyst to join our team. This role requires hands-on technical skills, strong ownership of tasks, and the ability to lead and support critical operational processes across multiple data center environments. ### Key Responsibilities - Lead the execution and coordination of operational tasks involving infrastructure services – including **servers, storage, networking equipment, and platform software**; - Perform and oversee **rack and stack activities**, hardware installation, and in-cabinet maintenance; - Manage relationships and workflows with remote data center techs, ensuring adherence to operational standards and procedures; - Install, configure, and troubleshoot **Linux and Windows operating systems**; - Conduct **root cause analysis** and handle complex issues related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management; - Configure, maintain, and troubleshoot out-of-band management platforms such as **IPMI/BMC**; - Support and improve internal operational documentation, workflows, and escalation procedures; - Mentor junior team members and contribute to continuous improvement initiatives. ### Skills & Qualifications - Advanced English communication skills (**B2 or higher**); - Proven experience with **server hardware**, including diagnostics, replacements, and upgrades; - Strong understanding of data center standards, **rack layouts, cabling, power distribution (PDU)**, and remote hands coordination; - Proficiency with monitoring platforms, ticketing systems, and incident handling workflows; - Solid knowledge of Linux system administration (**CentOS, Ubuntu**, or similar), including command line operations, scripting, and performance tuning; - Working knowledge of **Windows Server** environments; - Familiarity with **RAID technologies**, disk provisioning, and troubleshooting storage systems; - Bachelor's degree in Computer Science, Information Systems, or similar working experience; - Prior experience in a senior role within a **data center operations or infrastructure support** team is a strong plus. ### **Nice to Have** - Experience with automation and scripting tools (**Python, Bash, Ansible**) applied to infrastructure operations; - Familiarity with DCIM or asset management platforms; - Experience coordinating with multiple data centers or PoPs simultaneously; - Background in **ISP or cloud infrastructure** environments. ### What We Offer - Best team ever. Legit. (Sorry other teams) - Flexible work (remote-friendly & balanced schedules) - Birthday leave—celebrate yourself 🎉 - Generous parental leave program. - Health & wellness program - Global team of experts who love what they do - Recognition programs that actually mean something - Access to an innovative and collaborative culture where your impact is visible.