Senior Operations Analyst

Job description

**About Vista Equity Partners** Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams. **About Amtech** Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem. **Our Employee Value Proposition**At Amtech, our people are our greatest differentiator. We create an environment where you can: **Purpose**Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations. **Growth**Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths. **Culture**Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision. **Innovation**Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business. **Job Summary** Amtech’s Sales Enablement team plays a key role representing Customer Operations in our sales opportunities, scoping and estimating all customer engagements. Operations Analysts process requests directly from customers, or from internal sources such as Amtech’s Sales, Support or Customer Success teams by analyzing the requests, calculating service hours estimates, producing Statements of Work (of various types) and sending proposals and quotes to customers (when necessary). All members of the Sales Enablement team are expected to contribute towards the achievement of the teams goals and the maintenance of KPIs. **KEY RESPONSIBILITIES** In this specific role, the Senior Operations Analyst will be expected to have direct contact with customers for the main purposes of requirements gathering and will be expected to construct detailed and complex service estimates based on criteria established by the wider Customer Operations team. This senior role will also be heavily involved in AI-assisted work, will work to improve system prompts over time, generate documents such as Service Requests and Statements of Work, collect and analyze data in reports, and be an integral part of the overall Sales Enablement team effort. A person in this role will: - Monitor and review the case or task lists for new requests and process all new requests in a timely manner. - Work together with the US-based SE team to determine customer requirements, project scope, and estimate the level of effort required. - Meet with custoemrs and/or internal team memebrs or third party Amtech partners to gather, refine and document customer requirements. - Create Service Request and Statement of Work documents according to the specifics of the customer’s request, often using AI. - Maintain and improve GPT system prompts be constantly working towards the improvement of team capabilities. - Update cases/tasks on a regular and consistent basis. - Respond to customers and internal team members quickly. - Endeavor to process all requests within the timeframes outlined in the team goals. - Maintain accurate records, produce and analyze periodic reports, as requested, and occasionally, to compile collected team data into new reports. **REQUIRED SKILLS & QUALIFICATIONS** - Must be detail-oriented! This is essential and will be tested. Detail-oriented means: - Ability to create, check and verify spreadsheet calculations. - Consistency in accurate note-taking and documentation of all cases so that all parties are kept informed of progress and complete history of each case - Being able to recognize errors in complex documents – this will require the use of AI, but will also require verification of AI results, not automatic assumption. - Being able to consistently following date formats and document naming conventions. - Consistency in file storage procedures. o Being able to recognize subtle differences (errors) in formatting and style in MS Word. - Very strong communication skills and the ability to work proactively to communicate effectively and in a timely manner, with all stakeholders. This means understanding the value and meaning of words and being able to choose wording carefully to protect Amtech as well as the customer. - Ability to work quickly and consistently. - Preference will be given to candidates with experience working in the paper packing industry (corrugated box or folding carton) and with Amtech’s software modules. - Demonstrated proficiency with AI concepts and tools, Microsoft Office and Salesforce. - Excellent organization, time management, and presentation skills. - Able to multi-task the activities with shifting priorities. **WHY JOIN AMTECH**At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech —**backed by the strength, scale, and innovation culture of Vista.**