Senior Operations Analyst

Job description

The short version We're looking for someone who can be handed a 4,000-row export and a broken formula, and get to a number they'd defend in front of the board. If that made you sit up rather than wince, keep reading What you'll own This is an ownership role, not a support role. Five things sit with you: Billing. Manage Chargebee and ensure that subscriptions, changes, receivables, and the integrations holding it all together are functioning smoothly. Month-end. The management reporting pack and EOM customer reporting. On time, every month. Commissions. Quarterly calculations for sales and customer success, straight from CRM data, with workings anyone can follow. Automation. Building and maintaining the workflows that mean nobody chases the same thing twice. People ops. Onboarding, offboarding, contractor payroll and Rippling administration. You'll report to our Head of Operations and work across Product, Sales, Customer Success and Finance. The bar — please read this part We're being upfront, because the wrong fit wastes your time as much as ours. Spreadsheets, genuinely advanced. Not "comfortable with Excel." You can build a model from a raw export — and more importantly, debug one you didn't build. Trace a wrong total back through the chain, find the range that didn't extend or the number quietly stored as text, fix it, and explain it out loud. Troubleshooting — you resolve, you don't just report. When a sync breaks, you form a hypothesis and chase it down. "I've raised a ticket and I'm waiting" isn't the job. Automation you've actually shipped. Zapier, Make or n8n, with error handling — not just the happy path. Apps Script when the no-code route won't reach. AI fluency, layered on real skill. We use Claude every day and so will you. We want someone who spots when AI has handed them a confident wrong answer, because they understand the work underneath it. Five-plus years, with receipts. You've personally owned a recurring reporting pack on a deadline — not contributed data to someone else's. Subscription billing platforms, SQL, a BI tool, or Rippling experience will all put you ahead. None of them replace the five things above. You'll probably love this if... You'd rather own a process than be handed one Catching the error before it reaches a stakeholder is the best part of your week You've been the most technically capable person in an ops team, and you want a role that actually uses it You can structure your own work when the brief is thin You like being trusted and left to run This probably isn't for you if... You want to grow into advanced spreadsheet skills rather than arrive with them You prefer a narrow lane — this spans billing, reporting, systems and people ops in the same week You'd rather be managed closely than trusted to run What's in it for you Generous remuneration. We benchmarked this role and we're hiring for capability. A long-term, full-time contractor engagement with an established company A direct line to the Head of Operations, and real influence over the systems you'll be running Modern tooling and AI as a genuine part of the job, not a novelty Brisbane hours — your evenings stay yours About Tapi Tapi is a high-growth SaaS company revolutionising property maintenance with innovative software solutions. With a strong presence in New Zealand and Australia, we help property managers streamline their operations through seamless automation and smart integrations.