Senior Operations Analyst

Job description

Senior Operations Analyst This position provides analytical and organizational support to the business unit operations/management in KPIs reporting, compensation/incentives, forecasting and budget updates. The position performs all related duties in support of goals and objectives, as well as developing processes and proposals to increase the effectiveness of the operations. In addition, the position fosters continued program development and growth by conducting research and audits, as well as by producing statistical reports and analyses. The position coordinates project implementation across all facilities as needed Responsibilities Develop and administer new and existing programs impacting service delivery and quality, member benefits, employee performance, internal and external performance management and service provider compensation/incentive payments. Assist with development and preparation of annual budget, goals, and objectives. Provide monthly forecasting and effective budget updates. Implement individual portions of the strategic business plan. Assess, evaluate and recommend alterations to the business plan as needed. Under close guidance, design, build, and maintain reporting that measures key operational KPIs. Develop internal reports on expenses, incentive programs, initiatives, and performance goals and results, including ad-hoc reports as needed. Provide ad hoc data analysis in a variety of source systems and using a variety of data analysis tools/ languages (SQL, Teradata, Tableau, Excel, Access). Identify and analyze trends with root cause analysis while providing solutions. Assist with designing, building, and maintaining data tables in Teradata for query optimization. Collaborate with other Business Units such as Business Intelligence and Market Research to accomplish common goals and objectives. Recognize, design, and integrate continuous improvement components to meet redesign needs. Develop, implement, conduct, document and report result of program audit techniques required to ensure accuracy and adherence to policies, practices and operating procedures. This position requires extensive knowledge in Teradata and SQL databases with data mining knowledge as well as data visualization through Tableau. Work regularly requires the exercise of discretion and independent judgment in areas such as: • Querying large data sets, validating data, • Developing specialized reports/dashboards • Troubleshooting data issues • Developing solutions to complex data issues • Formulation of calculations to compute incentives, goals, forecasts Qualifications Bachelors’ Equivalent combination of education and experience 4-6 years Business operations and data analytics. Professional verbal and written communication skills. Strong SQL skills with data mining knowledge. Advanced Excel skills (incl. VBA, macros, complex calculations, etc.). Tableau preferred, Python a plus. Proficiency in Microsoft Office software products, including Outlook, Word, Excel and Access required. Additional computer software skills such MS Project and Publisher desired. Professional organizational and time management skills, as well as the ability to multitask and meet project deadlines as set by management. Proven ability to produce recommendations and proposals and delegate and oversee projects and assignments to other employe #LI-LG1 The starting pay range for this position is: $80,100.00 - $107,000.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. . Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).