Senior Operations Associate

Job description

READY TO HELP TAKE ZOE GLOBAL? We’re expanding fast beyond our direct-to-consumer origins and taking our iconic products, like the Daily30 and Gut Health Bars, into new international markets and retail channels. But launching in new countries and landing on retail shelves isn't just about big ideas; it takes flawless operational execution. If you are a detail-oriented, proactive ops professional who loves turning complex expansion plans into smooth, repeatable launches, this is your invitation to help build the backbone of ZOE's global growth. WHY THIS ROLE? Over the next 6–12 months, ZOE is stepping into a higher gear. Moving into physical retail and new geographic territories introduces complex cross-border logistics, strict retail routing guides, specialised packaging rules, and intricate supply chain dependencies. As our Ops Associate, you won't just be following a script, you will turn high-level expansion strategy into executable launch checklists. You will own the operational follow-through that keeps our products moving, our inventory accurate, and our launches on schedule. If you thrive on bringing clarity to complexity and want a role where your work directly powers company growth, this is it. WHAT YOU WILL DO 🌐 Market & Retail Launch Execution - Support international and retail launches by owning the inbound logistics plan - lead times, shipping schedules, and getting first stock landed on time into 3PLs and retail DCs - Translate retail partner requirements (routing guides, labelling, ASNs, case and pallet specs) into clear instructions for our 3PLs and freight partners, and check inbound deliveries meet them - Support importer-of-record, distributor, and account setups with Legal/Regulatory and Finance. 🚚 Logistics & Cross-Border Freight - Coordinate inbound and cross-border shipments, managing bookings, Incoterms, customs documentation, and delivery appointments. - Track shipment milestones, in-transit inventory, service risks, and landed cost drivers. - Escalate freight delays, customs blockers, or partner issues with proactive recommendations. 📦 Inventory & Procurement Support - Manage daily inventory operations: PO processing, goods receipts, BOM upkeep, and offline fulfillment tracking. - Own 3PL portal accuracy, running stock investigations and month-end count reconciliations. - Support supplier onboarding by coordinating QA paperwork, contracts, and system setups. 📋 Compliance & Process Playbooks - Track operational inputs for EPR (packaging), product registrations, and local compliance requirements. - Turn post-launch learnings into repeatable templates and playbooks for future market expansions. WHAT YOU NEED TO HAVE - Operations Experience: 3–6 years of hands-on, end-to-end supply chain, logistics, or inventory management experience within CPG, FMCG, or fast-growing physical consumer brands. - SOP & Playbook Building: A proven track record of building repeatable SOPs, launch checklists, or operational playbooks from scratch to bring structure to fast-scaling environments. - Cross-Border & Retail Mechanics: Solid understanding of international shipping, customs documentation, Incoterms, HS/commodity code verification, and physical supermarket retail logistics (routing guides, ASNs, pallet specs, delivery windows). - Systems Proficiency: Experience working daily in cloud ERPs (e.g., NetSuite, SAP, Business Central, Cin7), WMS platforms, and 3PL web portals. - Meticulous Execution: Exceptional organisational skills—you naturally turn cross-functional chaos into clean, actionable checklists. THE NICE TO HAVES - Experience working with food, beverage, health & wellness, or supplement products subject to strict regulatory oversight and batch/shelf-life control. - Hands-on experience preparing documentation for customs regimes, bonded warehousing, or HMRC audits. - Familiarity with EPR (Extended Producer Responsibility) packaging compliance and country-specific registration processes. LOCATION & WAY OF WORKING - Role Type: Full-time, UK-based Fully Remote. - Offsite: We gather in-person once per quarter at our London office for team offsite and strategy alignment. - Right to Work: Must hold permanent right to work in the UK without requiring visa sponsorship. ✨ OUR HIRING JOURNEY We value your time. While the exact steps and timeline can vary slightly depending on the role, seniority, and team, we’ve designed a streamlined 4-step blueprint to get us from "Hello" to "Welcome to the team" as efficiently as possible: 1. 👋 Intro Chat with the Talent Team: A high-energy alignment check to learn about you and share our vision. 2. 🧠 Hiring Manager Interview: A tactical conversation focused on your craft, experience, and aspirations. 3. 🔄 The Remote Loop: 2 to 4 focused interviews assessing your technical expertise, behavioural approach, and collaboration style. 4. 🎉 Offer & Welcome: Finalising the details and getting you ready to hit the ground running! Once we connect, we pride ourselves on moving fast. Our average hiring process takes between 20 to 30 days, depending on the complexity of the role. We love momentum, but we’re always happy to adjust the timeline to match your schedule and personal preference. ___________________________________________________________________________ 🚀 READY TO THRIVE? APPLY NOW If you are genuinely excited about ZOE's mission and this opportunity, please don't hesitate to apply—even if you don't meet every single requirement listed. We fundamentally value potential and commitment above all else. ZOE is an equal opportunity employer. If you require any reasonable accommodations during the interview process, just let us know—we are here to support you. ___________________________________________________________________________ NOT THE PERFECT MATCH? JOIN ZOE'S TALENT COMMUNITY https://jobs.ashbyhq.com/zoe/form/talent-community! [https://app.ashbyhq.com/api/images/user-content/52df5476-920a-4f03-83e5-2312df164703/b28c4418-b89a-4104-ab22-e98d67e610fa/Screenshot%202026-05-22%20at%2011.41.34.png] If this role isn't the exact right fit, or the timing isn't right, don't let the journey end here. Drop your resume here. When a role opens up that matches your unique superpowers, you'll be the first person we reach out to. 📸 STAY CURIOUS. FOLLOW THE JOURNEY. Want to see life behind the scenes, our latest health breakthroughs, and how we're changing the world through food? Follow us on our socials: LinkedIn http://linkedin.com/company/joinzoe/ | Instagram https://www.instagram.com/zoe/ | TikTok https://www.tiktok.com/@join_zoe | YouTube https://www.youtube.com/@joinZOE | Facebook https://www.facebook.com/joinzoe1/