Senior Operations Engineer II

Job description

Job Description The Senior Operations Engineer is responsible for performing daily Hong Kong Satellite Network Operation Center operational duties and delivering 24-hour roster-based VSAT fault resolution/Operation request services and TV broadcasting service. This position ensures uninterrupted operations and high service levels for Global Service customers. Major Responsibilities Service Monitoring & Incident Response Perform 24/7 round the clock monitoring to ensure service levels are maintained for Global Service customers, guaranteeing customer satisfaction through performance oversight. Continuously monitor alarms and respond promptly to anomalies. Service Support & Restoration Diagnose and resolve system faults (Fault Handling) to ensure uninterrupted operations. Execute operational requests in accordance with established procedures. Update service period and comment for occasional TV / GTVN broadcasting service performed. Perform the daily routine jobs. Escalate issues to higher level support or management when required. Support Customer Operation / Change Request / Maintenance activity that coordinates with related party to conduct the customer request and provide promptly and periodically response. Perform pre-assigned tasks and other related duties as assigned to support overall NOC operations. Compliance & Security Comply and act in accordance with PCCW Global Network Operation Center information security policy and PCCW Group policies on Personal Data Privacy. Qualification/Skills Higher Certificate in Electronic/Electrical Engineering, or 5 subject passes in HKCEE (including English), or 5 subject passes in HKDSE (including English), with at least 6 years of relevant work experience, or equivalent practical experience in related fields. Solid knowledge of satellite equipment operations. Customer oriented, proactive, self-motivated, and able to perform effectively under pressure. Strong command of spoken and written English.