Senior Operations Manager

### **Meet Yubico** Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore. **Why Join Our Mission?** At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of *Speed with Integrity*, pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: - **Battle Friction:** We constantly look for new ways to simplify our products, our work, and the user experience. - **Inspire Higher:** We think big, champion the open internet, and strive to do the right thing even when it is difficult. - **One Team:** We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the [Yubico Developer Program](https://developers.yubico.com/), offering free [open-source repositories](https://developers.yubico.com/Software_Projects/), libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our [*Secure it Forward*](https://www.yubico.com/why-yubico/secure-it-forward/) program. ### **At Yubico, we offer:** **Yubico Values:** We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work [here](https://www.yubico.com/why-yubico/secure-it-forward/)). **Social Connection:** Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our [Life at Yubico Page](https://www.linkedin.com/company/yubico/life/17456342-be9b-4b35-b561-9ea3e892e9cc/) on LinkedIn and our awards [here](https://www.yubico.com/about/awards/)**.** ## The Role Are you an experienced operations leader who thrives in a hands-on environment and enjoys being close to the operation and the team? As **Senior Operations Manager** you will be responsible for the safe, reliable, and efficient execution of Yubico’s day-to-day operations at our Stockholm site, covering **production, programming, laser marking, product customisation, inventory management, warehouse operations, and order fulfilment and dispatch**. This is a **hands-on operational leadership role**. You will set priorities, solve problems, develop people, and ensure the operation consistently delivers against customer and business commitments. You will have overall responsibility for operational performance across **safety, quality, service, inventory accuracy, productivity, cost, and people development**, while building the processes and capabilities required to support Yubico’s continued growth. You will lead a team of approximately **9 people today, with expected growth to around 12**, and will work closely with colleagues across Supply Chain and the wider organisation. This is a **full-time, on-site role based in Stockholm, five days per week**. Success in the role means that the operation delivers reliably every day while continuously improving. Customer orders leave on time and at the expected quality, inventory is accurate, risks and problems are addressed early, and the team understands its priorities and takes ownership of performance. At the same time, you will build the people, processes, systems, and capabilities needed for Yubico’s operations to scale successfully. ### Tasks & Responsibilities: - Take overall responsibility for **day-to-day operational execution** across production/programming, inventory, warehouse, fulfilment, and despatch, ensuring orders are produced and shipped accurately and within agreed service levels. - Set daily and weekly priorities and allocate people, equipment, materials, and resources based on demand, capacity, inventory availability, and wider Supply Chain requirements. - Stay close to the operation, proactively identifying and resolving bottlenecks, disruptions, and operational issues, including the execution of large, unusual, or time-critical orders. - Ensure materials, equipment, and workstations are available and ready to support production and fulfilment requirements. - Manage relevant **third-party operational suppliers and temporary staffing partners**, including local procurement, kitting, external production, and seasonal workforce requirements. - Own operational KPIs across **safety, quality, service, productivity, inventory accuracy, and cost**, using structured daily management to identify deviations and drive corrective action. - Use data, root-cause analysis, and corrective actions to resolve performance issues and prevent recurrence. - Drive **continuous improvement** across workflows, material flow, workplace organisation, capacity utilisation, and productivity. - Develop and maintain standardised processes, SOPs, and working practices that improve reliability, scalability, and operational discipline. - Identify and support opportunities to improve operations through **new technology, equipment, and automation**. - Own inventory accuracy and ensure alignment between physical inventory and Yubico’s **ERP/WMS records**. - Ensure effective processes across receiving, storage, replenishment, material movement, picking, packing, and despatch. - Maintain robust cycle-counting and inventory-control processes, ensuring discrepancies are investigated and sustainably resolved. - Ensure appropriate handling, storage, traceability, and security of products and materials, both internally and through external partners. - Continuously improve warehouse layout, material flows, and utilisation of available space. - Ensure operations comply with Yubico’s **safety, quality, security, and privacy requirements**. - Build a strong safety culture by proactively identifying hazards, addressing risks, and maintaining appropriate working practices. - Ensure quality requirements are embedded into daily operations and that deviations are identified, documented, investigated, and resolved. - Partner with Quality, Security, and other relevant functions on investigations, audits, and improvement activities. - Maintain a safe, clean, organised, and professional operational environment. - Lead, coach, and develop the Operations team, setting clear expectations, accountability, and priorities while fostering a collaborative and high-performing working environment. - Own workforce and capacity planning, including recruitment, temporary staffing, and ensuring the right competencies are available to meet operational requirements. - Build capability and resilience through training, cross-training, regular feedback, and individual development. - Manage performance effectively while developing future operational leaders and creating appropriate ownership within the team. - Foster a culture where problems are surfaced early, people take ownership, and continuous improvement is part of everyday work. - Ensure disciplined and accurate use of **ERP, WMS, and other operational systems**, with system transactions accurately reflecting physical operations. - Act as a key operational stakeholder for changes to systems, equipment, and processes affecting production, inventory, and fulfilment. - Work closely with **Supply Chain Development and Operational Excellence** to design, implement, and embed scalable operational processes. - Anticipate future capacity, space, equipment, technology, and organisational requirements as operational volumes and complexity increase. - Work closely with **Planning, Supply Chain, Logistics, Customer Service, Quality, Engineering, IT, Security**, and other functions to ensure effective end-to-end execution. - Provide clear visibility of operational performance, capacity, constraints, and risks to Supply Chain leadership and relevant stakeholders. - Partner with Planning to translate demand and supply requirements into executable production and fulfilment plans. - Contribute operational expertise to broader Supply Chain projects and collaborate with colleagues across Yubico’s global operations to share and develop best practices. ### Basic Qualifications: - Significant experience leading **hands-on warehouse, fulfilment, production, manufacturing, or similar operations**, with end-to-end responsibility for daily operational performance. - Strong track record of **leading, coaching, and developing front-line operational teams**, including workforce planning, performance management, and recruitment. - Strong practical understanding of **inventory management, warehouse operations, order fulfilment, and production or light-manufacturing environments**. - Proven ability to manage operations through **KPIs, structured problem solving, root-cause analysis, standardised processes, and continuous improvement**. - Comfortable working directly with front-line teams while also managing broader operational priorities, stakeholders, and development initiatives. - Strong organisational and prioritisation skills, with the ability to make sound decisions in a fast-paced operational environment. - Strong communication and stakeholder-management skills, with the ability to provide clear visibility of operational performance, risks, and requirements. - Experience working with **ERP and Warehouse Management Systems**; experience with NetSuite / NetSuite WMS is an advantage. - Strong spreadsheet, analytical, and data-driven decision-making skills. - Practical experience with **Lean, Six Sigma, or other continuous-improvement methodologies** is an advantage. - Experience with **warehouse or production automation** is an advantage. - Relevant higher education in **Supply Chain, Operations, Engineering, Logistics, or a related field** is an advantage; equivalent operational leadership experience will also be valued. - Willingness and ability to work **on-site in Stockholm five days per week**. We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer. Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals. 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