Senior Operations Manager, Ambient Infrastructure

Job description

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.” Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About the Role This is not a conventional scope management role. You'll serve as the decision-maker and process architect for every request that falls outside standard product boundaries, fielding escalations from Sales, Operations, and Account Management, evaluating feasibility and business fit, and driving fast, defensible resolutions. You'll sit at the intersection of product, operations, and customer service, holding the line on scope while remaining a trusted partner to the business and building the systems that make both possible at scale. You'll own EHR Credentialing operations across a team of four, mapping workflows end-to-end, eliminating manual and error-prone steps through automation, and tracking the metrics that matter: cycle time, error rate, backlog size, and automation coverage. In parallel, you'll provide the operational backbone for Business Operations, owning onboarding, offboarding, and documentation management workflows to ensure ongoing compliance. Across all of it, you'll be the process architect codifying exceptions triage, credentialing, and BizOps workflows into documented playbooks, leveraging AI tools and internal platforms like Retool and Vercel to eliminate manual work, and establishing the team's operating cadence through weekly reviews, SLA reports, and cross-functional syncs. Required - 5–8 years in operations, product operations, or technical operations - ideally in high-growth SaaS or healthcare technology with demonstrated experience owning cross-functional processes that required triage, judgment, and stakeholder alignment - Experience managing a small team, setting priorities, tracking output, and holding people accountable to SLAs while balancing competing commercial and operational needs - Hands-on experience with SQL and BI or internal tooling platforms (Looker Studio, Retool, Power BI, Tableau, or similar) to build reporting that stakeholders actually use - Strong process design instincts and you think in systems, document them clearly, and build playbooks that survive personnel changes - Exceptional written and verbal communication: equally fluent writing policy documents, exception recommendations, and executive summaries Preferred - Background in healthcare technology, EHR systems, or clinical workflow operations with familiarity in the credentialing landscape - Experience in BizOps, GTM Ops, or Revenue Operations supporting Sales or Account Management teams, ideally at the boundary between Product and commercial functions - Familiarity with AI tools and LLMs for automating repetitive workflows, and enough experience with low-code platforms like Retool or Vercel to collaborate effectively with technical builders - Obsessively organized but adaptable - you hold complex portfolios without losing the thread when priorities shift, and you manage upward proactively without being asked - A systems thinker and low-ego operator who translates process needs into scalable solutions and builds trust through consistent follow-through - Someone who can say no clearly and fairly with a documented reason and make high-stakes, manual processes clean, transparent, and repeatable Please be aware that all official communication from us will come exclusively from email addresses ending in @commure.com http://commure.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.