Senior Operations Manager - Business Operations (founding)

Job description

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. THE ROLE Legora is adding 100+ people a month and heading toward 2,000. At that pace the informal, tribal version of how a company runs breaks down fast: new joiners reconstruct how decisions get made through Slack threads, and teams quietly point in different directions. The fix is an explicit, durable operating model — and someone who owns it permanently. This is that role. This is a founding role: you will build the function from scratch, then scale it as Legora grows. As Senior Operations Manager, you will own the machine that turns company strategy into coordinated execution: the planning cycle, the metric tree, the operating cadence, and the decision-rights framework. You will be Legora's cross-functional integrator — the person who owns the seams between teams, ensures direction set at the top reaches execution on the ground, and keeps alignment from decaying between quarterly beats. You report to the VP of Operations, work with the C-suite and functional leads, and will build a small BizOps team as the function matures. This is a founding operator role: the operating model is being stood up now, and you will inherit it, own it, and scale it. WHAT YOU'LL DO - Own Legora's operating model: how direction is set, how it cascades to every team, how decisions get made, and how alignment is built and held. - Run the company's operating rhythm: quarterly planning cycle, OKR process, weekly metrics heartbeat, and company calendar. - Build and maintain the metric tree — from company North Star down to team-level inputs — and make it the single shared scoreboard the whole org reads off. - Define and hold the decision-rights framework: who owns what, what escalates, and how fast it moves. - Serve as the cross-functional integrator for initiatives that fall between team mandates; own the handoffs and the hard conversations that no single team will pick up. - Partner with functional leads — EPD, GTM, Finance, People, Legal — to translate company bets into team goals and roadmaps. - Produce the structured communication that keeps direction clear: quarterly all-hands framing, leadership committee materials, and the standing forums that repeat the why. - Over time, build and lead a small Business Operations team to own this function at scale. WHAT YOU BRING - 8+ years of experience, with a track record that combines analytical rigor with hands-on operating work. The classic arc is consulting or banking into strategy, then into an operator seat — but we welcome other paths that build the same muscles. - Experience running company-wide planning processes: OKRs, quarterly reviews, metric trees, or equivalent at a company of 300+ people. - Strong operating judgment — you move fluidly between designing the system and running it, between a leadership committee deck and an in-the-weeds implementation conversation. - Executive presence and backbone: you build trust quickly and drive outcomes through influence, not authority, in rooms with founders and VPs. - A clear, direct communication style. You write proposals before meetings, state the recommendation up front, and do not bury the lead. - Comfort building in ambiguity: this is a founding role and a new function. The job is to create the structure, not maintain it. STRONG CANDIDATES MAY ALSO - Have built an operating model, planning cadence, or decision-rights framework from scratch at a scaling company. - Bring experience with M&A integration or organisational design — both are live workstreams at Legora. - Have worked in a Chief of Staff or VP Ops capacity, either as the role or as a close partner to it. - Come from a hyper-growth environment where the org doubled more than once during their tenure. WHAT'S IN IT FOR YOU - Global collaboration: Partner with teams and customers across Europe, APAC, and North America. - Competitive package: Comprehensive salary, equity, benefits, and tools for success. - Meaningful work: You are building the operating system for a company rewriting how the legal industry works. - In-person environment: Stockholm or New York offices designed for ambitious builders. - Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.