Senior Operations Manager, Provider Operations

Job description

Who are you? We’re looking for a results-driven recruiting and operations leader who thrives in fast-paced environments and loves building scalable systems. You’re equal parts strategic and hands-on, comfortable owning metrics, and energized by growing and supporting a high-performing team. You’re biased toward action, quick to learn new industries, and relentless about finding better ways to hit your goals. Most importantly, you care deeply about building meaningful relationships with providers and creating an exceptional onboarding experience. If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too. On a regular basis you will Own market-by-market recruiting targets, ensuring Steno has the right reporters in the right places at the right time Identify, engage, and onboard new court reporters onto the platform Develop and continuously refine Steno’s value proposition for why reporters should engage with us Build, manage, and optimize the end-to-end recruiting funnel, from outbound sourcing to active participation on the platform Determine which industry events and sponsorships deliver positive ROI and advance recruiting goals Provide regular recruiting performance readouts, including identifying funnel drop-offs and opportunities for improvement Design and streamline provider onboarding, including administrative workflows and introductions to Steno’s tools and technology Develop expert-level knowledge of the court reporting industry, including certifications, job types, and what different reporters optimize for Partner closely with cross-functional teams (Marketing, Product, Ops, Data) to develop recruiting collateral and share feedback on tools and processes You’re gonna crush it if You have 5+ years of experience working at a high-volume staffing firm or for a company with a two-sided marketplace You have proven leadership and people management experience You have a proven ability to own and deliver against market-level recruiting targets, including planning, execution, and performance tracking You have experience building and managing full-cycle recruiting funnels, from outbound sourcing through onboarding and activation You are interpersonally savvy and build trust easily with people from diverse backgrounds You can learn a new industry quickly and become fluent in its mechanics and language You excel at planning and process management, especially building and scaling recruiting funnels You are persistent, adaptable, and quick to pivot when something isn’t working Compensation & Benefits Salary - $130k-$165k Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work Wellness/Mental Health - shared benefits to be used among employees and families Flexible Paid Time Off - allowing employees to find balance in their lives Options of Equity - we know our success is nothing without our team Access to a company-provided 401(k) account A home office setup and a monthly stipend to offset internet and phone costs Our Team Our Provider Operations team is the backbone of Steno's nationwide court reporter network. They're masters at juggling tight deadlines and demanding client expectations—and somehow make it look easy. The team consistently delivers work that has clients raving, but they're never satisfied with "good enough." They're always tinkering, optimizing, and finding ways to make things even better, because staying ahead means never standing still. About Steno Founded in 2018 and growing fast! Values: be highly reliable, constantly innovate, operate with a hospitality mindset Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience We are revolutionizing the litigation and court reporting industry Flexible deferred payment options (e.g., DelayPay) Cutting-edge technology - unique products and integrations to maximize the output of legal professionals White glove, concierge customer service that our clients rave about Application Information Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at . Steno personnel will always have either a email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended. Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information. Provider Recruiting Operations, Senior Manager (Remote) Full-Time, Remote / Salary, Exempt Includes Benefits, PTO, Flexible Schedule, Equity, Steno is growing! We’re looking for a Provider Recruiting Operations, Senior Manager, to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry. In this role, you will sit at the intersection of recruiting, operations, and strategy—and plays a critical role in scaling and sustaining Steno’s nationwide network of court reporters.