Senior Operations Program Manager

Job description

**ABOUT US** At Vida, we help people get better- and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives. Vida Health is seeking a high-energy, systems-thinking Senior Operations Program Manager to join our team. In this role, you will sit at the intersection of clinical/product programs and growth initiatives, ensuring our operational infrastructure keeps pace with our commercial expansion and strategic evolution. This is an execution-focused role. The strategic decisions have largely been made or will be facilitated by senior leadership team members on an ongoing basis; your mission is to ensure they are executed flawlessly. You will own the end-to-end operational coordination of multiple interconnected transformation initiatives while simultaneously building the frameworks necessary to sustain our growth. ### Responsibilities: - Own and maintain the integrated program plan across multiple major initiatives, tracking workstreams, milestones, owners, dependencies, and status tracking across a dozen-plus functional teams. - Connect strategic growth initiatives with operational reality, ensuring downstream product, billing, and communication changes align with marketing and user-acquisition goals. - Drive alignment and sequence workflows across Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success teams. - Stand up and maintain governance structures, including steering committee cadences, working group charters, escalation paths, and decision logs. Run weekly rollout operations meetings. - Drive key readiness items to completion, including clinical programs/protocols, client billing/invoicing, member communications, outcomes measurement, and service model cost structures. - Identify, surface, and escalate cross-functional bottlenecks early. Maintain a running "blocked list" for executive review and know when to leverage executive sponsorship to unblock items. - Additional responsibilities as needed. ### Qualifications: - Bachelor's degree with a concentration in Business or Communications. - 8+ years of program/project management, operations, or implementation experience. Must have a proven track record in a growth-stage startup environment (Series B–D) and at least one engagement involving a complex, multi-workstream organizational transformation. - Direct experience in healthcare, health tech, or digital health is required. You must understand regulatory, clinical, and payer dynamics (including HIPAA compliance) well enough to ask the right questions. - Hands-on experience with product rollouts or product-led transformations—you know what it takes to move from "product is building it" to "the organization is operating it." - Proficiency with project management and collaboration suites (e.g., Asana, Jira, Smartsheet, Google Workspace). Experience leveraging AI tools (e.g., Gemini, Claude) to accelerate operational workflows is a plus. - Exceptional organizational and communication skills. Ability to distill complex, multi-thread operational statuses into crisp executive updates. You maintain a calm, collected presence and earn trust through reliability, not formal authority per se.