Senior Operations Supervisor - Associate - System & Network Operations - IT

Job description

Company Introduction: We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: Job Duties: Responsibilities: Infrastructure Support Proactively monitor the performance and availability of applications, servers, and systems. Use monitoring tools to track system health and performance metrics Identify and resolve performance bottlenecks, errors, and outages. Perform checking and fixing on servers, the procedures and instructions will be provided by HKEX. Change Implementation Ensure all application changes, system deployments, fixes and patches are released with testing completion, UAT signoffs, production releases schedule confirmation. All issues reported during testing and UAT phases are resolved and being tested with positive result. Compose procedures and document the change procedures and results. Implement fully approved changes. Application Support Ensure the smooth operation of business-critical applications. Troubleshoot application-related issues and coordinate with development teams for resolution. Perform application batch processing, deployments, updates, and patches in coordination with DevOps or engineering teams. Incident Management Record system and application issues, identify owners to take responsibilities on all issues. Keep track on all reported problems, make sure they are being handled or in progress to be handled with resolution timeline. Understand the ITIL incident management lifecycle, ensure works and process are ITIL compliance. Team Supervision and Support Provide guidance and support to team members during the shift. Ensure team members follow operational procedures, policies, and compliance requirements. Act as the first level of escalation for team-related or operational issues. Requirements Tertiary education with technology major. Minimum 7 years working experience in IT operations or system administrations, with at least 3 years in supervisory or team lead role. Strong communication skills, particularly in incident handling and escalation scenarios. Proficiency in platforms like Linux, Windows, AWS, Azure, VMware, or Docker, Knowledge on zOS would be added advantage. Deep understanding of kernels, filesystems and comfortable in working on command-line interfaces. Experience in middleware like Apache, Tomcat and IIS. Familiar with databases (e.g. Oracle, DB2, MySQL, PostgreSQL). Knowledge on scripting languages like Python, Perl, Ansible, PowerShell and Bash/ksh/csh. Understand the concept of IT Service Management (ITSM), with experience on using ServiceNow. Knowledge on protocols like TCP/IP, DNS, DHCP, SSH. Strong problem-solving and analytical skills. Attention to details and ability to follow complex procedures and handling complex data. Ability to work under pressure and manage multiple tasks simultaneously. Willing to work on irregular hours. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent