Senior Outsourcing AML Relationship Manager

Company Intro Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: , Priceline , Agoda , KAYAK and OpenTable . The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit and follow us on X (formerly known as Twitter) @BookingHoldings. Booking Holdings Financial Services (hereinafter “BHFS”) provides financial services in the form of payment services and e-money products across all the brands. BHFS is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standards. Job Summary The role will be based in Dublin, although some travel to our Center of Excellence (COE) office will be required. This is a pivotal role in the Compliance team, acting as a key point of contact between the business and the COE, the Executive Management team and Boards. You will provide advice and guidance to enable the successful strategic development of our FCRM business in accordance with regulatory expectations. Key Responsibilities Contribute to the development of a world class FCRM outsourcing strategy to ensure we have the right direction and internal organization to reach our goals Responsible for ensuring efficient and effective setup and operation of new COE to perform AML/KYC Due Diligence and FCRM processes on behalf of BKNG, BHFS and the Brands. . Ensure the delivery of outsourcing processes and procedures to enable sound and responsible business practices are incorporated into the day-to-day operations of the COE. Ensuring accurate and timely Implementation of processes and procedures within the COE Manage day to day operation of the COE ensuring quality and throughput is maintained. Where appropriate escalate issues within the COE Governance structure and if required to the Head of Compliance Operations Work with the COE provider to evaluate, agree and implement enhancements to KYC, AML and FCRM processes. Work with appropriate stakeholders to develop required resource requirements on a rolling 3 month basis and agree with the COE Review and recommendation of completed outsourcing FCRM initiatives/proposals Assist with the documentation and update of outsourcing policies and procedures in line with internal and regulatory requirements. Work closely with the Head of Compliance Operations to ensure escalations from the COE are supported by the Local operations team. Support the development and delivery of outsourcing training programmes. Knowledge and Skills 8+ years of experience in a consulting, technology or banking environment where you had to set up or solve complex business problems through outsourcing/offshoring with increasing responsibilities and then manage the delivery of such services. Or alternatively worked for a BPO provider performing an aligned role. Ability to interact comfortably with executives, clients, outsourcing partner leadership and internal departments of all kinds and shapes Experience leading teams whilst not having direct management of them. Experience in independently leading large projects Ability to interpret regulatory rules and guidance notes in a practical manner Strong understanding of the outsourcing and AML regulatory obligations of a emoney business Excellent communication skills Tech Savvy Degree Qualified Booking Holdings Financial Services International Ltd. is an equal opportunity employer that is committed to inclusion in the workplace. We are committed to treating all employees equally, regardless of gender, civil status, family status, sexual orientation, religious belief, age, disability, race or membership of the traveler community. We believe embracing equality in the workplace benefits not just our organisation but also individual employees, departments and our customers. This policy extends to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings Financial Services International Ltd is an Equal Employment Opportunity employer and makes hiring decisions based solely on qualifications, merit, and business needs at the time.