Senior Partner Manager, Product Partnerships - Partner Success

Job description

ARE YOU A BUILDER? Then Jobber might be the place for you! We’re looking for a Senior Partner Manager, Product Partnerships - Partner Success to be part of our Product Partnerships team. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24. The team: The Product Partnerships team at Jobber builds and scales strategic technology relationships that create powerful product experiences for our shared customers. From industry leaders like QuickBooks, Gusto, and DocuSign to emerging ecosystem partners, we focus on delivering measurable growth and long-term value through integration and collaboration. We are hiring a Senior Partner Manager, Product Partnerships - Partner Success to both own a portfolio of strategic technology partners and define the long-term partner success function post-activation. This role combines direct book-of-business accountability with strategic program leadership. You will manage and grow a defined portfolio of key partners, while also designing and operationalizing Jobber’s approach to partner lifecycle management — crafting the partner journey, documenting best practices, and building scalable frameworks that drive growth, retention, and expansion across the ecosystem. This is a highly strategic and commercially minded role requiring executive relationship management, cross-functional leadership, operational rigor, and experience scaling product partnerships in a fast-growing environment. Travel to partner sites and industry conferences may be required. The Senior Partner Manager, Product Partnerships - Partner Success will: - Portfolio Management & Growth - Own and manage a defined book of strategic technology partners post-activation - Drive day-to-day partner management, ensuring alignment on shared goals and KPIs - Develop and execute joint business plans to accelerate revenue, adoption, and product expansion - Identify upsell, cross-sell, and new integration opportunities within your portfolio - Lead executive business reviews and ongoing performance discussions - Manage renewals and lead complex commercial negotiations to maximize value for Jobber - Partner Success Strategy & Operating Model - Own the partner function post-activation, establishing a structured and scalable engagement model - Design and implement the end-to-end partner journey from launch through scale - Define partner success metrics, health indicators, and governance standards - Document best practices and create repeatable frameworks for partner management - Establish meeting cadences, reporting templates, QBR structures, and growth playbooks - Build scalable processes that enable the broader team to manage partners consistently and effectively - Strategic Influence & Expansion - Influence partner product roadmaps to align with Jobber’s strategic priorities - Identify ecosystem gaps and conduct buy/build/partner analyses - Monitor market, industry, and competitive trends to inform partnership strategy - Partner closely with the Business Development Manager, Technology Partnerships to ensure seamless transition from deal activation to growth - Cross-Functional Leadership - Collaborate with Product, Engineering, Marketing, Sales, and Success teams to align partnership initiatives with Jobber’s broader business objectives - Enable co-marketing and co-sell motions to drive customer acquisition and retention - Provide partnership insights and performance reporting to senior leadership To be successful, you should have: - Proven experience in product partnerships, strategic account management, or business development within technology companies - Experience managing and growing a portfolio/book of partners with measurable commercial impact - Demonstrated success building or scaling partner programs and lifecycle frameworks - Strong commercial acumen and experience negotiating complex agreements - Proven ability to exceed growth and revenue targets - Executive presence and ability to influence senior stakeholders internally and externally - Data-driven mindset with the ability to translate insights into strategic action - Technical fluency and understanding of product development and APIs - Strong cross-functional collaboration skills in a fast-paced environment - Passion for building structured systems while driving real business results - Willingness to travel regularly for conferences and partner engagements Compensation : At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum Total Target Commission (TTC) of $166,200, a midpoint of $195,500, and a maximum salary of $224,800, designed to show the progression from learning the ropes to truly excelling. This TTC consists of your base salary, as well as an incentive at 20% of your base salary for achieving individual/team goals which is paid out quarterly. We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth. Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process! What you can expect from Jobber: - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options. - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. - To work with a group of people who are humble, supportive, and give a sh*t about our customers. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process. A bit more about us: Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!