Senior Partner Operations Manager, EMEA

Job description

**Get to Know Us** Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results. ## **The opportunity** Horizon3 is seeking an EMEA Partner Operations Manager to lead operational execution across Europe, Middle East, and Africa. This hands-on role will translate global partner strategy into effective regional workflows—making it easier for partners to onboard, transact, access enablement, register deals, and receive support. You will partner with EMEA Channel and Sales leadership and teams across Revenue Operations, Finance, Legal, Marketing, Enablement, and Customer Success to improve execution, data quality, partner adoption, and revenue visibility. ## **What you’ll own** ### **Regional operations and governance** - Own EMEA partner workflows while maintaining alignment with global policies, systems, and definitions. - Manage regional intake, prioritization, SLAs, escalations, and policy exceptions. - Establish operating cadences for deal reviews, reporting, partner issues, and stakeholder updates. - Identify process gaps and translate them into documented procedures, automation, or system improvements. - Serve as the escalation point for partner access, deal registration, attribution, enablement, and reporting. ### **Deal registration and pipeline** - Manage and support the EMEA deal-registration lifecycle from submission through qualification, conversion, expiration, and reporting. - Monitor queues, aging, ownership, and SLA performance. - Partner with PBMs and AEs to improve submission quality, partner communication, and opportunity conversion. - Support consistent application of deal-protection, conflict-resolution, and attribution rules. - Maintain accurate partner activity and pipeline data across Salesforce and partner systems. - Deliver insights for pipeline reviews, QBRs, planning, and executive reporting. ### **Partner onboarding and adoption** - Coordinate partner onboarding, contracts, portal access, user administration, records, and approvals. - Reduce time to readiness through clear workflows, ownership, and escalation paths. - Support regional enablement, certifications, training, webinars, and partner communications. - Track activation through portal usage, certifications, deal registrations, and first-deal progress. - Maintain accurate partner contacts, hierarchies, tiers, ownership, and route-to-market classifications. - Improve partner self-service through practical documentation and portal resources. ### **Reporting and regional readiness** - Own EMEA partner reporting across pipeline, deal registrations, closed-won ARR, engagement, enablement, and operational risks. - Establish consistent regional filters, fiscal definitions, classifications, and attribution rules. - Certify QBR data and document assumptions, gaps, and follow-up actions. - Provide concise insights into performance drivers, risks, and areas requiring intervention. - Adapt global processes for regional business, language, contracting, procurement, and compliance requirements without creating disconnected local systems. ## **What success looks like** Within your first 90 days, you will: - Assess EMEA partner workflows, systems, data, reporting, and key relationships. - Baseline volume, response times, backlog, aging, access issues, and escalation patterns. - Establish clear intake, ownership, escalation, and operating-review processes. - Recommend improvements to onboarding, portal adoption, deal conversion, reporting, and partner self-service. Long-term success will include stronger deal-registration performance, faster partner onboarding, more reliable pipeline and revenue reporting, improved partner activation, fewer operational exceptions, and consistent adoption of global workflows across EMEA. ## **What you bring** - 4+ years of experience in Partner, Channel, Revenue, or Sales Operations. - Experience supporting partner ecosystems across multiple EMEA markets. - Experience with partner onboarding, deal registration, partner portals, QBRs, enablement, or channel governance. - Strong understanding of partner-sourced and influenced pipeline, attribution, conversion, and closed-won reporting. - Ability to adapt global processes to regional requirements while maintaining consistent controls and data quality. - Hands-on experience with Salesforce or comparable CRM, PRM, BI, portal, or workflow systems. - Strong analytical, operational, communication, and stakeholder-management skills. - A track record of building and improving scalable processes in a fast-moving environment. ## **Preferred qualifications** - Experience in cybersecurity, SaaS, cloud infrastructure, or enterprise technology. - Experience with EMEA distributors and multi-tier channel models. - Familiarity with cloud marketplaces, MSSP/MSP, reseller, or referral motions. - Experience supporting localized programs, enablement, communications, or compliance requirements. - Fluency in an additional EMEA language. - Experience building executive dashboards, QBRs, scorecards, or regional operating reviews. **Perks of Horizon3** - Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. - Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. - Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. - Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Amsterdam office, where some roles require regular in-office presence. - Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave. **Compensation and Values** At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations. - Additional compensation: All full-time roles are eligible for an equity package in the form of stock options. **You Belong Here** Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law. Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth. We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless. **Other Duties** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. **Application Note** In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.