Senior Partner Sales Support Specialist

Job description

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ClickUp is looking for a Senior Partner Sales Support Specialist based in the Philippines. This role is a critical enablement function supporting our Enterprise Partner Managers worldwide. You’ll be the operational backbone that keeps our partner sales motion running smoothly, helping Enterprise Partner Managers close deals faster by handling sales support activities across all regions. This is a high-impact, globally-scoped role that sits at the intersection of partner operations, sales enablement, and deal support. The candidate will be customer and partner-facing (on Zoom). The role: - Provide day-to-day partner support to Enterprise Partner Managers across all regions (AMER, EMEA, APAC, LATAM), including deal registration processing, pipeline management, and opportunity tracking. - Own and process smaller partner-sourced deals end-to-end, managing them through internal systems to ensure fast, accurate closure. - Manage internal system administration (Salesforce, deal desk, CPQ) to remove friction from the partner deal cycle, including quote generation, order processing, and approval routing. - Coordinate and manage partner onboarding logistics, ensuring new partners are set up in systems, trained on tools, and equipped to transact effectively. - Maintain partner CRM data hygiene, ensuring accurate pipeline inputs, deal stage progression, and timely reporting for leadership. - Act as the internal point of contact for partner deal escalations, liaising with Deal Desk, Legal, Finance, and RevOps to unblock and accelerate closures. - Process MDF (Market Development Fund) submissions, track claims, and ensure timely reimbursement to partners. - Support partner communications by managing scheduling, follow-ups, and coordination across time zones. - Serve as a customer and partner-facing representative on Zoom, maintaining a professional and engaging presence in virtual meetings. - Monitor and troubleshoot system issues that impact partner deal flow, escalating where needed. - Identify and implement operational improvements to reduce deal cycle time and simplify internal processes for partner transactions. Qualifications: - 3+ years of experience in sales support, sales operations, or partner operations within a SaaS or technology company. - Strong proficiency with CRM tools (Salesforce preferred) and productivity platforms. - Exceptional organisational skills with the ability to manage multiple priorities across time zones simultaneously. - Excellent written and verbal English communication skills. - Experience working in a globally distributed team environment and supporting stakeholders in AMER and EMEA time zones. - Highly detail-oriented with a bias toward action and process improvement. - Comfortable working independently with minimal supervision while maintaining strong communication with remote team members. - Must be based in the Philippines. - Willingness to flex working hours to overlap with EMEA/AMER business hours as needed. - Experience in a customer and partner-facing role, with confidence presenting and communicating on Zoom. Nice to have: - Experience in channel/partner sales environments. - Familiarity with partner program structures (VARs, Referral Partners, Consultancies, System Integrators). - Experience with ClickUp or similar project management platforms. - Background in Enterprise software sales cycles. #LI-NMR #LI-Remote Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.