Senior Parts & Service Sales Representative-CMD

Job description

Job Summary To effectively maximize Parts & Service sales within his assigned territory. Key Accountabilities Consistently meet his sales targets. Develop and maintain excellent long-term relationships with assigned customers, based on trust. Perform various equipment inspections to the required standard, such as CTS, SOS, TA, etc., and provide his customers with the most cost-effective solutions to their day-to-day maintenance problems. Manage his assigned territory efficiently and effectively by continually updating information regarding customer, equipment population, market activity, competition, lost sales and identifying potential for incremental sales. Identify and promptly report sales opportunities for all Company Divisions. Maintain, at all times, a professional image and the highest level of integrity in all business dealings. Perform any other duties as assigned by management from time to time. Conduct regular customer site visits, prepare call reports, and follow up on identified Parts and Service opportunities in a timely manner. Actively promote Company Parts and Service programs, campaigns, and initiatives to maximize customer engagement and aftermarket revenue. Knowledge, Skills and Aptitude Educational Qualifications and Certifications: University Degree in Engineering. Knowledge: Product Support Background. Technical Skills: Basic Mechanical Engineering Skills. Language Skills: English Advance Level Experience: 3 years post-Apprenticeship service with CAT or recognized heavy equipment dealership in a Product Support environment. Key Interactions Key Internal Contacts: Parts. Product Support. Sales Department. Service Department. Purpose of Interaction: To Check Required Spare Parts Availability. Check parts pricing. To receive the customer account. Check the maintenance progress. Key External Contacts: Customers. Purpose of Interaction: CMD Customers Direct Reports: NA