Senior Payment Operation Analyst (m/f/d)

Job description

LIVE THE MUSIC WITH US From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world. At eighteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further! We believe music is all about embracing the things that make us different. Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration. Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world. Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives! ** Join Us ** Job Description The operation team is responsible for Management of operational/day-to-day in relationships with Deezer’s payment Engineering team and identification of process inefficiencies Monitor payment platform performance (authorization rates, PSP tracking), manage fraud risk operations, negotiate PSP rates, analyze transaction costs by method, and identify cost optimization opportunities. Optimize subscription and churn data quality, implement internal control tools for payment processes and revenue reporting, and coordinate annual audits (statutory auditor deliverables, documentation, testing). Expertise and support to Deezer teams (Customer care, Legal, Business) Provide raw data for rights holder revenue reporting, budget tracking and accounting cut-offs; analyze monthly revenue variances Ensure the payment system complies with local regulations (VAT, consumer protection laws, international legal developments) and maintain ongoing compliance of payment journeys and subscription management processes. Lead subscription journey optimization, anti-churn mechanics development, conversion A/B testing, and the operational rollout of Deezer's pricing strategy. Support commercial teams on B2B2C deals design, incorporate customer and internal stakeholder feedback to improve the user experience Participate in QA testing phases for payment and offer-related releases. Your will : Be the payment Operation guardian by owning daily payment operations processes, animate our continuous improvement approach, and help elaborate best practices, as we continue to launch and scale new payment products & services Collaborate with other Payment Operations Analysts and Payment Engineering team and help foster knowledge sharing among the team Participate in tight feedback loops with Payment product managers and other internal stakeholders to improve product & processes Lead specific ad-hoc payment operations improvement projects Qualifications High knowledge of SQL and EXCEL Strong analysis and recommendation methodology Strong Project management skills Previous experience in a payment processing environment Curious and rigorous with figures Excellent organizational and analytical abilities Strong written and verbal communication skills in French and English Demonstrated team player with a curious mindset Eager and easiness to collaborate with software engineers At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need. If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou Additional information At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding : Regular Diversity & Inclusion internal and external talks Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability, Parenthood (signatory of the Parental Challenge) and LGBTQIA+ Multiple e-learnings and mandatory training sessions for all managers English and French courses for all, so that everyone can connect and feel included Beyond benefits like transportation, we offer you extra perks like: A Deezer premium family account for free Access to gym classes Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong Deezer parties several times a year and drinks every thursday Allowance for sports, travelling and culture Meal vouchers Mental health and well-being support from Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo! Hybrid remote work policy If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here !