Senior Payments Operations Specialist

Job description

**Are you ready to get the Easygo Edge?** Working on a global platform with millions of active users, this role examines the efficiency and security of our online payment systems, analyses patterns and trends across transactions and makes recommendations that directly shape how money moves. We're looking for a Senior Payments Operations Specialist with deep industry expertise who's ready to own that analysis and see it acted on. **What you’ll build with us:**Sitting within the Payments & Fraud team and reporting to the Payment Operations Manager, this is a seat with real influence. Expect to spend your days deep in the data, working out what's happening across our payment platforms and why, then turning those insights into recommendations the wider team acts on. Between that, there are customer cases to untangle, external providers to work alongside and ways of working to improve as the business scales.*We know that innovation ignites when we build and create together, in person. This is a full-time opportunity at our Melbourne office. You’ll work right where it all happens, surrounded by our fearless crew shipping high-impact work.* **Who is Easygo?** We’re a high-growth, high-velocity tech company with millions of eyeballs on us every day. *We’re building the future of fearless tech.* We’re the creators behind some of the most popular brands including Stake, KICK and Easygo Games. While they command a fierce global following, our crew is employed directly by Easygo and that’s where the real fun happens. We’re always looking for people who are hungry, humble and move fast. People who are ready to *Unify*, *Disrupt* and *Evolve* with us. With us you’ll grow faster and go further. Your work has impact. And that gives you an edge you can’t get anywhere else. **The impact you’ll make:** - Improve deposit and withdrawal experience and performance, troubleshooting technical issues and streamlining payment processes - Act as the secondary escalation point for complex customer payment issues, from error spikes to missing transactions and other anomalies - Analyse transaction data to identify patterns, root causes and opportunities, producing regular performance reporting that drives prioritisation - Liaise with third party payment processors and service providers to resolve issues and keep acceptance rates high - Support initiatives that automate routine tasks and bring efficiency, control and scalability to payment operations - Develop and maintain documentation for workflows and troubleshooting, and train new team members on payment systems **Your track record:** - Experience in payments, gambling, global e-commerce, online retail payments, fintech or with PSPs - Strong analytical skills with experience evaluating payment conversion rates and costs - Familiarity with a variety of online payment aggregators, platforms and gateway services - Critical thinking and problem solving capabilities - High level communication and stakeholder management skills - Proficiency with Microsoft Excel - Ability to adapt within an extremely fast paced environment **Bonus points if you also have:** - Ability to strategise and implement payment and fraud systems on a global scale **Here are our benefits and perks:** **Sharpening your edge** - The ultimate sandbox. Exciting, on-the-job learning opportunities. - 1 in 3 of our people level up their roles every year. If you deliver, you move. **Competitive pay and bonus scheme** - Market-synced pay that respects your craft and location. - Performance-based bonus recognition based on your impact (up to 20%). - Help us build our crew and get paid for it with our high-value referral bonus. Because great people know great people. **Other perks** - 18 weeks paid parental leave for primary carers - Smooth Parental Return: Ease back into work with 12 weeks of transition support, including fully paid Fridays off during your first three months back - Access to Employee Assistance Program - Wednesday massages - In-house baristas serve you free coffee, fresh juices and smoothies. - Daily catered breakfast and regular company-wide events. - Snack walls and drink fridges on every floor. - Fun, modern office spaces. Pool tables, table tennis, gaming consoles and an F1 simulator. **We play fair. We hire fair.** True to our value of ‘Play fair’ we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won’t affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge.