Senior Payments Program Manager

Job description

**The AI-powered OS****for beauty,** **wellness** **and self-care** **About Fresha** Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. **Role Overview** We’re looking for a Senior Payments Program Manager to own the operationalisation of our payments strategy. Working closely with the Chief Payments Officer, this role will act as the conduit between strategy, operations, and execution—translating high-level priorities into clear initiatives and ensuring they are delivered end-to-end across payments and hardware (including terminals). This is a high-impact individual contributor role focused on making things happen. You’ll bring structure to complex, often undefined problems, define what needs to be done, and drive delivery from idea through to implementation. As the central driver across teams, you’ll ensure strategic priorities are not only defined, but consistently executed. ### **Key Responsibilities** ### **Strategy → Execution** - Translate payments strategy into clear, actionable initiatives—defining what needs to be done, by whom, and by when - Identify and shape new initiatives required to deliver against strategic priorities - Break down complex problems into structured, executable plans ### **Program Ownership** - Own and drive a portfolio of payments initiatives across acceptance, terminals, pricing, and payment optimisation - Track progress, manage dependencies, and ensure delivery against milestones ### **Payments & Hardware** - Lead execution of terminal-related initiatives (e.g. new device rollouts, upgrade cycles, replacement strategies) - Define and operationalise approaches for legacy hardware (e.g. what to do with existing terminals, upgrade vs replace decisions) ### **Cross-functional Delivery** - Act as the central conduit between strategy, operations, and execution across Payments, Commercial, Product, and Operations - Drive alignment and ensure teams are accountable for delivery ### **Execution & Accountability** - Drive initiatives forward by working closely with commercial teams, ensuring progress against priorities such as adoption, wallet share, and pricing - Proactively identify blockers, challenge where needed, and drive resolution across teams - Maintain momentum across multiple initiatives, ensuring consistent progress and delivery ### **Reporting & Visibility** - Provide clear, regular updates to leadership on progress, risks, and performance - Create visibility across all active payments programs and priorities ### **What we’re looking for** - Hands-on experience in payments, fintech, or POS/terminal environments, with exposure to areas such as payment acceptance, acquiring, or hardware rollouts - Track record of delivering complex, cross-functional initiatives end-to-end (e.g. launches, migrations, rollouts, or process improvements) - Experience working closely with commercial / go-to-market teams to drive adoption, revenue, or wallet share - Ability to bring structure to ambiguous problems—defining initiatives, plans, owners, and timelines, and driving execution with limited direction - Proven executor who consistently follows through and delivers across multiple concurrent initiatives - Strong stakeholder operator, able to align product, commercial, and operations teams, challenge when needed, and maintain forward momentum