Senior People Operations Manager

Job description

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care. We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive. If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷 ***Our Ways of Working Principles:*** *We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.* *As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.* *We have some core principles which support us in this:* *Do what’s right* *Trust & give permission* *Delivery matters* *We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.* **Work with us** At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of three brilliant brands – Moonpig in the UK, Ireland, US and Australia, and Greetz in the Netherlands – with our newest addition Buyagift joining us in 2022. We were founded with a goal to disrupt the traditional greetings industry. Two decades on, we’re an established leader within the online gifting market, offering a wide range of products to customers across the world. Moonpig is an iconic brand and innovator, with clear values (read more about our values here!). These values set our teams and our business up for success in an environment that’s fun, supportive and challenging. They’re the glue that binds us together and we think of them as a platform to help us deliver our best work. You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you! Our architecture is built for scale and flexibility which will allow us to quickly innovate and launch new propositions - coupling that with the wealth of data we have on our customers, the sky's the limit in the world of experimenting with cutting edge ideas. **What You’ll Be Doing** We’re looking for a **Senior** **People Operations Manager** to lead the engine room and transform how People Operations is delivered across Moonpig Group. This is more than an operational leadership role. You'll shape and continuously evolve a modern, technology-enabled People Operations function that delivers exceptional service, drives operational excellence and creates a seamless employee experience. You'll lead the design of scalable processes, champion automation and AI, optimise our People technology and build a culture of continuous improvement. Working with People, Finance, Legal and Technology, you'll ensure every employee interaction is simple, efficient and trusted, while enabling the People team to scale alongside the business. If you're energised by solving complex operational challenges, eliminating friction and raising the bar on service delivery, we'd love to hear from you. ### Key Responsibilities: - Lead continuous improvement initiatives, challenging existing ways of working and embedding operational excellence across the function. - Design and optimise end-to-end employee lifecycle processes, removing friction and creating consistently great employee experiences. - Develop and maintain process documentation, standards and knowledge resources that enable consistency and scalability. - Use data, employee feedback and operational metrics to identify opportunities for improvement and prioritise change initiatives. - Build a high-performing, service-focused People Operations function, coaching and developing a team of coordinators while creating a stable anLead, inspire and develop a high-performing People Operations team, creating a culture of accountability, continuous improvement and exceptional customer service. - Establish clear service standards, operational KPIs and quality measures to ensure consistently outstanding delivery. - Foster a mindset of curiosity, innovation and operational excellence, empowering the team to challenge existing ways of working. - d engaging team environment - Own and optimise People Ops processes to ensure they are simple, scalable and user-friendly, removing unnecessary complexity - Identify and resolve operational inefficiencies across People Operations and payroll processes, driving improvements that enhance employee and stakeholder experience - Establish and maintain strong operational controls and governance to ensure accuracy, risk mitigation and audit readiness - Ensure global People Operations meet all legal, regulatory and internal compliance requirements - Oversee the end-to-end global payroll process, ensuring accuracy, timely delivery, and robust financial and data controls - Partner closely with Payroll and Finance teams to improve payroll administration processes, reduce manual effort, strengthen controls and ensure a seamless employee experience on a global scale - Lead the development, implementation and review of People policies across the Group - Manage compensation and benefits processes, ensuring alignment to policy and clear communication - Own the operational employee experience across every stage of the employee lifecycle, ensuring interactions are intuitive, timely and consistent. - Design services around employee needs, continuously gathering feedback and removing pain points. - Build confidence and trust in People Operations by delivering responsive, high-quality service that employees value. - Manage international mobility, including visa applications and renewals - Own the continuous optimisation of HR systems, ensuring they support efficient, scalable and employee-centric processes. - Drive system enhancements, integrations and automation to improve operational performance. - Ensure data integrity, governance and reporting capability across all People systems. - Identify opportunities to leverage AI and technology to improve efficiency and insight - Develop and maintain People metrics and reporting to support data-led decision making - Partner with Finance, Legal, Tech, and People teams to ensure aligned and effective delivery - Build strong relationships across the business, acting as a trusted partner and helping to restore confidence in People Operations through responsive, reliable service delivery - Drive the transition from reactive administration to proactive service delivery by continuously reviewing processes, systems and ways of working - Establish a service-led People Operations function with clear service standards, SLAs and performance measures. - Monitor service performance using operational metrics, employee feedback and satisfaction data, driving continual improvement. ### You'll be a great addition to the team if you: - Proven experience in a People Lead, People Operations Manager, HR Operations Manager, or Shared Services Manager role - Strong experience working within People Operations, HR Operations, HR Shared Services or employee lifecycle-focused operational environments - Strong background in designing and implementing scalable, efficient People processes - Deep understanding of governance, compliance and audit readiness within HR - Expertise across the full employee lifecycle, including onboarding, offboarding and employee relations - Experience working in fast-paced, high-growth or international environments - Hands-on experience managing global payroll processes - Strong understanding of payroll administration and the operational processes that support accurate payroll delivery - Demonstrated experience leading and developing small teams - Experience improving, simplifying or transforming People Operations processes and service delivery models - Ability to simplify complexity and create clear, user-friendly solutions - Strong coaching and mentoring capability - Excellent organisational, communication and stakeholder management skills - Proven ability to build credibility and trust with stakeholders through high-quality operational delivery - Proficiency in HR systems, data management and reporting - High attention to detail with a strong focus on accuracy and service quality - Collaborative and team-oriented approach with the ability to influence across functions - High integrity with a commitment to confidentiality - Positive, solutions-focused mindset with resilience in a dynamic environment - Comfortable operating in a hands-on environment where balancing day-to-day operational delivery with longer-term process improvement is essential