Senior People & Payroll Operations Specialist

Job description

ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com. LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees. THE ROLE: RESPONSIBILITIES Payroll Review & Business Continuity: Supervise overall payroll administration, overseeing end-to-end processing while validating inputs and outputs for absolute accuracy, completeness, and compliance ahead of each cycle. Provide backup payroll processing coverage to ensure uninterrupted, on-time payroll when primary payroll resources are unavailable. HRIS & Systems Administration: Manage day-to-day HiBob administration, including regular data quality audits and ongoing system integrity monitoring. Design and build HRIS workflow enhancements, administer complex edge-case scenarios, and leverage system data to deliver actionable Business Insights to leadership. Support audit readiness and respond to internal and external audit requests with accurate, timely documentation. Employee Experience & Lifecycle: Own onboarding journey design and end-to-end experience delivery, ensuring a seamless and engaging new-hire experience. Initiate, manage, and track Leave of Absence requests in line with global policy and compliance requirements. Serve as the tier-2 escalation point for POps Assist cases raised by the specialist team, resolving complex or sensitive issues. Total Rewards & Benefits: Administer global benefits programs and run regular reconciliation processes to ensure accuracy and compliance. Own total rewards communication and employee education programs that drive awareness and engagement. Support quarterly pay equity analysis in partnership with the People Operations Lead. Analytics & Insights: Own the development and tracking of key People metrics, creating dashboards and data models that translate raw HRIS data into strategic analytics and insights for the global team. REQUIREMENTS 5+ years of progressive experience in Payroll and People Operations, with at least 2+ years at a Senior level within a fast-growing, global organization. Experience with Chilean, USA and Canadian payroll is a must (desirable UK experience) Proven track record of managing and supporting financial and payroll audits, ensuring accurate general ledger reconciliations and full audit readiness. Proven experience managing the entire employee lifecycle across multiple international jurisdictions (global compliance, benefits, and leave management). Expert-level administration experience with HiBob (strongly preferred) or a comparable modern global HRIS (e.g., Workday, BambooHR), including building complex workflows and custom fields. Advanced data proficiency: High expertise in Excel/Google Sheets (VLOOKUPs, Pivot Tables, Index/Match) and a proven track record of translating raw HR data into dashboards and executive insights. High-ownership mentality: Ability to step up as a proxy/backup for the People Operations Lead and make sound decisions independently. Tier-2 Problem Solver: Experience handling sensitive employee relation escalations or complex leave/benefits cases with empathy and discretion. Audit-ready mindset: Exceptional attention to detail with experience preparing compliance data for internal or external auditors. Fluent Spanish Fluent English Nice to Have Experience supporting global teams or working across multiple countries. Familiarity with employer of record models or tools like Deel, Remote, or Oyster. Exposure to DEI, wellness, or internal communication initiatives. LIFE AT APPLY People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you: Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact. An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe. AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work. Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being. Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences. Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both. APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com. ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com. LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees. THE ROLE: LIFE AT APPLY People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you: Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact. An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe. AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work. Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being. Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences. Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both. APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.