Senior People Programs Manager

Job description

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE Abridge is seeking a Senior People Programs Manager to own and scale the programs that shape the employee lifecycle as we grow. This role spans onboarding, performance management, employee experience, engagement, manager enablement, recognition, and career pathing. You will take programs through their full lifecycle - design, execution, and measurement - building repeatable programs that scale with the company. You'll partner closely with HRBPs and People Ops to define clear swim lanes, and you'll bring structure and rigor to areas that often lack precedent. The ideal candidate is a self-starter who translates ambiguous or competing needs into structured plans with clear owners and success criteria, and who uses data to know whether a program is actually working. WHAT YOU’LL DO - Design and scale programs across the full employee lifecycle from onboarding to offboarding appropriate for Abridge's current and future size. - Translate ambiguous or competing needs into structured programs with clear phases, owners, success criteria and timelines. - Partner crossfunctionally with HRBPs, People Ops, Finance, Legal, and IT bringing others in early and naming where a program starts and where BP/People Ops ownership begins. - Manage multiple programs in parallel - Drive adoption and enablement and leading training for employees when appropriate. - Define leading and lagging indicators (completion rates, engagement scores, manager adoption, calibration outcomes, etc.) to evaluate program health and inform iteration. WHAT YOU’LL BRING - 8+ years in people programs, with direct ownership of at least one full-lifecycle program such as onboarding/offboarding, performance management, or engagement. - Experience scaling people programs specifically through a high-growth stage (100 to 1000+ employees). - A track record of owning a program end-to-end and iterating cycle over cycle. - Experience diagnosing and rebuilding programs that weren’t working - Strong judgment on what's a People Programs problem versus an HRBP or People Ops problem, and the ability to clearly define where those lines sit. - Demonstrated ability to manage multiple workstreams simultaneously - Excellent written and verbal communication skills, with experience leading training or enablement sessions for employees and managers. - Comfort with ambiguity and limited precedent. Ability to take a complicated problem and create clarity around a solution. This is a hybrid position (Mondays, Wednesdays, and Fridays) in San Francisco. WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. HOW WE TAKE CARE OF ABRIDGERS: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! EQUAL OPPORTUNITY EMPLOYER Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process. STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.